Contact PS Remote Play Customer Service

Why chat with our AI PS Remote Play Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of PS Remote Play.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. I'm fine using my phone if I had to, but I'd like the ability to play on a bigger screen.Fantastic when it works, frustrating when it doesn't.

2. Now, it doesn't want to connect to my wifi, NOR does it link to my system manually! I don't even know how many times I tried to get it to start synching again, but I've literally spent (at least) a total of 1 HOUR trying EVERYTHING I could possibly think of to get the app paired to my system.

3. It's very annoying and I don't know how to make it work.On screen controller doesn't work for every game I've tried.

4. Lag isn't too bad, much better with a controller than trying to use on-screen controls which don't seem to register multiple touch points at the same time (using a "control stick" and pressing "X" at the same time for example).

5. It's about time to add the ability to configure and customize the on screen controller buttonsThe app constantly loses connection with my ps4, and I have good internet, so it's not the problem.

6. I've already got all the buttons I thought I'd need, but when a game requires a tap of the touch pad on the ps5 controller, you need to use the phones screen.

7. I'm running a Pixel 7 Pro, so I don't think it's a phone issue, but maybe? Seems to have really started last week...hope this is something Sony can fix.With the Backbone finally released for Android, they should really add some user interface options.

8. I don't like the idea of both the visuals and my input being streamed over the internet, since that's just another thing with delay.Ps Remote Play used to be very convenient.

9. When I pair the dualsense controller via Bluetooth, still doesn't work properly.

10. Haven't tried it with a ps4.Giving a two star because when I first got this app, it worked great with a controller.

11. You have to connect your controller to your phone.

1. Fix PS Remote Play Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart PS Remote Play: Restarting the app will resolve most errors.
2. Update the PS Remote Play App. Here is how:
   1. On Android goto PlayStore » Search for "PS Remote Play" » Open PS Remote Play » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PS Remote Play » click "UPDATE".
3. Clear PS Remote Play app cache: Clearing cached data will force your app to retrieve the latest data directly from PS Remote Play servers.
   1. On Android, goto Settings » Apps » Select "PS Remote Play" » click Storage » click "Clear Cache".
4. Check PS Remote Play app permissions. If any of these permissions required to use your device's features are disenabled, PS Remote Play might not work.
5. Uninstall and reinstall PS Remote Play. If nothing else has worked, completely uninstall PS Remote Play then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing PS Remote Play not working

2. Fix PS Remote Play Server issues & Internet Connection

1. Check network connection: An unstable Internet will make PS Remote Play be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to PS Remote Play not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, PS Remote Play may not be able to connect to the Internet when running in the background.