Contact PS Remote Play Customer Service

Why should I report an Issue with PS Remote Play?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of PlayStation Mobile Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Use PS Remote Play to access your PS5™ or PS4™ wherever you go. • Display the PlayStation®5 or PlayStation®4 screen on your mobile device. • Use the on-screen controller on your mobile device to control your PS5 or PS4. • Use the DUALSHOCK®4 wireless controller on mobile devices with Android 10 or later installed. • Use the DualSense™ wireless controller on mobile devices with Android 12 or later installed. • Use the DualSense Edge™ wireless controller on mobile devices with Android 14 or later installed. • Join voice chats using the mic on your mobile device. • Enter text on your PS5 or PS4 using the keyboard on your mobile device. • Depending on your carrier and network conditions, you may not be able to use Remote Play. • Remote Play uses a lot more data than most video streaming services. Data charges may apply. • You can use the DUALSHOCK 4 wireless controller on mobile devices with Android 10 or later installed. (On devices with Android 10 and 11 installed, use the on-screen controller to use the touch pad function. • You can use the DualSense wireless controller on mobile devices with Android 12 or later installed. • You can use the DualSense Edge wireless controller on mobile devices with Android 14 or later installed. • This app may not work properly on unverified devices. • This app may not be compatible with some games. • Your controller may vibrate differently than when playing on your PS5 or PS4 console. • Depending on your mobile device's performance, you might experience input lag when using your wireless controller.

1. I'm fine using my phone if I had to, but I'd like the ability to play on a bigger screen.Fantastic when it works, frustrating when it doesn't.

2. Now, it doesn't want to connect to my wifi, NOR does it link to my system manually! I don't even know how many times I tried to get it to start synching again, but I've literally spent (at least) a total of 1 HOUR trying EVERYTHING I could possibly think of to get the app paired to my system.

3. It's very annoying and I don't know how to make it work.On screen controller doesn't work for every game I've tried.

4. Lag isn't too bad, much better with a controller than trying to use on-screen controls which don't seem to register multiple touch points at the same time (using a "control stick" and pressing "X" at the same time for example).

5. It's about time to add the ability to configure and customize the on screen controller buttonsThe app constantly loses connection with my ps4, and I have good internet, so it's not the problem.

6. I've already got all the buttons I thought I'd need, but when a game requires a tap of the touch pad on the ps5 controller, you need to use the phones screen.

7. I'm running a Pixel 7 Pro, so I don't think it's a phone issue, but maybe? Seems to have really started last week...hope this is something Sony can fix.With the Backbone finally released for Android, they should really add some user interface options.

8. I don't like the idea of both the visuals and my input being streamed over the internet, since that's just another thing with delay.Ps Remote Play used to be very convenient.

9. When I pair the dualsense controller via Bluetooth, still doesn't work properly.

10. Haven't tried it with a ps4.Giving a two star because when I first got this app, it worked great with a controller.

11. You have to connect your controller to your phone.

1. Fix PS Remote Play Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart PS Remote Play: Restarting the app will resolve most errors.
2. Update the PS Remote Play App. Here is how:
   1. On Android goto PlayStore » Search for "PS Remote Play" » Open PS Remote Play » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PS Remote Play » click "UPDATE".
3. Clear PS Remote Play app cache: Clearing cached data will force your app to retrieve the latest data directly from PS Remote Play servers.
   1. On Android, goto Settings » Apps » Select "PS Remote Play" » click Storage » click "Clear Cache".
4. Check PS Remote Play app permissions. If any of these permissions required to use your device's features are disenabled, PS Remote Play might not work.
5. Uninstall and reinstall PS Remote Play. If nothing else has worked, completely uninstall PS Remote Play then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing PS Remote Play not working

2. Fix PS Remote Play Server issues & Internet Connection

1. Check network connection: An unstable Internet will make PS Remote Play be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to PS Remote Play not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, PS Remote Play may not be able to connect to the Internet when running in the background.