Contact PS4 Second Screen Customer Service

Why should I report an Issue with PS4 Second Screen?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of PlayStation Mobile Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Connect your PS4™ and your mobile device with the Second Screen app to use the following features. • Use your mobile device to operate your PS4™. • Display in-game information on your mobile device while playing a game on the PS4™ that supports the second screen feature. • Use your mobile device to enter text on the PS4™.

2. A PlayStation™Network account is required to access these features.

3. Use of this app is governed by the license agreement at the following URL: ( ). • If you have both PlayStation Communities and PlayStation App installed, change the settings on your device so that PlayStation App does not automatically close in the background. • If you have both PS4 Second Screen and PlayStation App installed, change the settings on your device so that PlayStation App does not automatically close in the background.

1. This Second Screen is optional for its very own Remote Play Application, and the only features you're able to do is pause a game and the PS button, and browse through the hub, which is indefinitely easier to do from the ps controller.

2. What it does do is allow games which support a second screen to display things like maps, help and instructions on your phone while playing.

3. There is a reason why this only has a 2.6 rating!!! Booo for Sony!!! 5M downloads???I was able to connect to the PS4 and navigate on the home menu, but the app doesn't navigate in any games/apps (I wanted to use it for Netflix), and the "use this to input text" feature doesn't work either, so what's the point? If I have to use a PS4 controller anyways - for both navigation AND text entry - then there's almost no reason to get this app.

4. Going to get the Remote Play app for my laptop soon so I can try to play games without the main TV.For those who haven't read what this app is supposed to do, it works great.

5. It also lets you navigate the menus and type into text boxes using your touch screen rather than a joypad.

6. Some users seem to think it should allow you to play PS4 games on your mobile screen.

7. But every time I try to switch to the 2nd screen it says "this screen is not currently being used" which isn't right because I have the system on, and a game currently running... please if I'm just doing something wrong, somebody please let me know.

8. For example, you can power it on from rest mode and navigate menus and type from your phone keyboard to the PS4.

9. It's completely worthless, unfortunately.Issues with second screen option.

10. Make a screen with dedicated media controls/buttons mimicking a physical remote.

11. Pretty useless app if can't use second screen capability.

1. Fix PS4 Second Screen Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart PS4 Second Screen: Restarting the app will resolve most errors.
2. Update the PS4 Second Screen App. Here is how:
   1. On Android goto PlayStore » Search for "PS4 Second Screen" » Open PS4 Second Screen » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PS4 Second Screen » click "UPDATE".
3. Clear PS4 Second Screen app cache: Clearing cached data will force your app to retrieve the latest data directly from PS4 Second Screen servers.
   1. On Android, goto Settings » Apps » Select "PS4 Second Screen" » click Storage » click "Clear Cache".
4. Check PS4 Second Screen app permissions. If any of these permissions required to use your device's features are disenabled, PS4 Second Screen might not work.
5. Uninstall and reinstall PS4 Second Screen. If nothing else has worked, completely uninstall PS4 Second Screen then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing PS4 Second Screen not working

2. Fix PS4 Second Screen Server issues & Internet Connection

1. Check network connection: An unstable Internet will make PS4 Second Screen be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to PS4 Second Screen not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, PS4 Second Screen may not be able to connect to the Internet when running in the background.