Published by Socrative Inc. on Jul 12, 2024

Report an issue with Socrative Student.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Socrative Student?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Socrative Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Socrative Student image 1 contact Socrative Student image 2

About Socrative Student

1. Students share their understanding by answering formative assessment questions in a variety of formats: quizzes, quick question polls, exit tickets and space races.

2. Once students launch the Socrative Student App, they'll be prompted to join the teacher's room via the teacher's unique code.

3. No student accounts necessary! • Socrative works on every browser: including Firefox, Chrome, Safari and Internet Explorer.

Socrative Student Customer Insights

1. Thank youThe questions answer are one word or multiple always confuses the student it would be better if you give multiple choice to students that forcing them to write which eventually takes time and make people confuse we recommend you to give multiple choice Question.

2. Please increase it's speed in coming updates.Good app for student and exam practice.It's a very good app but it takes a lot of net to write the test.

3. if i open app have English selected, test room entered but when I go to enter it throws me back into Spanish, not allowing me to do my test.

4. The funny part is that this problem happens both in the app and website... solutions...Sometimes when I'm doing a quiz, it resets by itself for no reason.

5. Ensured it was set to English several times (installing then uninstalling) but despite the English button being ticked it constantly went to Spanish.

6. accidentally clicked on another language while reviewing what languages (spanish) the program offers and thought i clicked back to English but no.

7. What a shame, I'm sure this would be very good otherwise but couldn't get past the 1st page so can't rate it anything more than rubbish!Horrible.

8. Even tried to continue in Spanish to see if it changed and it wouldn't load anyway.

9. excited about my next test on socrative student app.

10. Doesn't save your progress in the quiz when it crashes.

11. When that happens, I have to do the quiz from the beginning.

Steps to Troubleshoot & Fix Socrative Student Issues

1. Fix Socrative Student Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Socrative Student: Restarting the app will resolve most errors.
  2. Update the Socrative Student App. Here is how:
    1. On Android goto PlayStore » Search for "Socrative Student" » Open Socrative Student » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Socrative Student » click "UPDATE".
  3. Clear Socrative Student app cache: Clearing cached data will force your app to retrieve the latest data directly from Socrative Student servers.
    1. On Android, goto Settings » Apps » Select "Socrative Student" » click Storage » click "Clear Cache".
  4. Check Socrative Student app permissions. If any of these permissions required to use your device's features are disenabled, Socrative Student might not work.
  5. Uninstall and reinstall Socrative Student. If nothing else has worked, completely uninstall Socrative Student then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Socrative Student not working


2. Fix Socrative Student Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Socrative Student be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Socrative Student not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Socrative Student may not be able to connect to the Internet when running in the background.

Reported Issues

More from the developer