Contact SmartThings Classic Customer Service

Why should I report an Issue with SmartThings Classic?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of SmartThings, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Why not just keep the classic app? I can't imagine I am the only one in this predicament.DO NOT BUY INTO THE SMARTTHINGS ECHO SYSTEM!!!!!! Smartthings Classic app, Hub, new connect app are all complete junk now, motion sensors, door sensors, presence sensors are delayed by 15 mins.

2. I won't buy another SmartThings device if they can't support third party hardware they previously supported! Too many options and I'm sick of needing 10 different systems to connect them together!There's a great deal of confusion on using the old vs the new app.

3. The Hub could use a major update.SmartThings classic is a gem and works excellent however I have to upload to the new version in order to keep my home connection working.

4. I had to install both because I have Samsung TV (Don't get me there, great hardware, terrible software), otherwise, don't bother with the new app, stay with classic.Long time user of this app and ST equipment for home automation.

5. I left my own company's product (Xfinity Home) for Samsung SmartThings because of the vast product integration and community support of 3rd party products and smart apps.

6. Also, hundreds of terrible experiences and frustration with getting this app to work properly with the smartthings home automation system.

7. The device reporting is slow and most devices get stuck reporting "turning off/on." Open/close sensors report the opposite and lights need to be turned off/ on from the second screen of the device.

8. On the flip side, this app and many of it's gadgets have helped me saved tremendously on home security.Since SmartThings started migrating to the new app, this one has continued to have issues.

9. I've been on the phone with them probably approaching a dozen times trying to get this resolved and in each case they've eventually come around to say 'too bad, you'll have to factory reset and start over'.I am currently a home security/automation installation technician and have been for the last seven years.

10. Fix the broken system and I'll gladly give more stars and buy more equipment.The best companion app for directly controlling the SmartThings hub.

11. I know they have been working on migrating away from this app for over a year now...I just hope it happens soon because this app is becoming unbearable.Update: now Sumsang started to mess up with this app.

1. Fix SmartThings Classic Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SmartThings Classic: Restarting the app will resolve most errors.
2. Update the SmartThings Classic App. Here is how:
   1. On Android goto PlayStore » Search for "SmartThings Classic" » Open SmartThings Classic » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SmartThings Classic » click "UPDATE".
3. Clear SmartThings Classic app cache: Clearing cached data will force your app to retrieve the latest data directly from SmartThings Classic servers.
   1. On Android, goto Settings » Apps » Select "SmartThings Classic" » click Storage » click "Clear Cache".
4. Check SmartThings Classic app permissions. If any of these permissions required to use your device's features are disenabled, SmartThings Classic might not work.
5. Uninstall and reinstall SmartThings Classic. If nothing else has worked, completely uninstall SmartThings Classic then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SmartThings Classic not working

2. Fix SmartThings Classic Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SmartThings Classic be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SmartThings Classic not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SmartThings Classic may not be able to connect to the Internet when running in the background.