Contact SmartThings Customer Service

Why chat with our AI SmartThings Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of SmartThings.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Family Hub functionality is limited on smartthings, Family Hub doesn't work anymore, you have to use smartthings! Since we lost whiteboard, I tried to use shopping list, but it does not sync to the phone or you see just one item! Very unhappy.

2. Turns out that even with the app updated, it can't connect to the app and is not even on the list of supported devices even though the appliances have the smart function and were advertised as such.

3. I can control kasa devices much much faster by integrating kasa versus adding devices directly to smartthings.

4. If it ever connects, it's good for shutting TV off or cutting vol down.Samsung S21Ultra, was great but now it crashes in 5 seconds of being open.

5. Lately, last month, devices just loose communication with smartthings.

6. Have been using smartthings for years, always been happy with it and the automation it allows in the house.

7. One time a month ago it updated with a better interface when using the remote, then they immediately changed it back to the old interface less than 24 hours later.

8. It now wants us to give our information to a third party!Just bought brand a bunch of new Samsung appliances specifically to be able to control it from my smartphone.

9. Since the Frame has no local controls and the kids had lost the remote, my only option was to unplug it and leave it on a single input until we found the remote again.

10. Also, smartthings should be smart enough to recognize they are the same devices.

11. There are times when it seems it won't work properly and I need to restart the app to get the remote on my tv to work.The worst app!! It gets confusing with each update, not very useful.

1. Fix SmartThings Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SmartThings: Restarting the app will resolve most errors.
2. Update the SmartThings App. Here is how:
   1. On Android goto PlayStore » Search for "SmartThings" » Open SmartThings » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SmartThings » click "UPDATE".
3. Clear SmartThings app cache: Clearing cached data will force your app to retrieve the latest data directly from SmartThings servers.
   1. On Android, goto Settings » Apps » Select "SmartThings" » click Storage » click "Clear Cache".
4. Check SmartThings app permissions. If any of these permissions required to use your device's features are disenabled, SmartThings might not work.
5. Uninstall and reinstall SmartThings. If nothing else has worked, completely uninstall SmartThings then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SmartThings not working

2. Fix SmartThings Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SmartThings be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SmartThings not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SmartThings may not be able to connect to the Internet when running in the background.