Contact Danang Smart City Customer Service

Why should I report an Issue with Danang Smart City?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Danang City to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. - Dịch vụ Phản ánh, góp ý: Gửi ý kiến phản ánh, góp ý đến chính quyền thành phố thông qua ứng dụng Góp ý Đà Nẵng. - Dịch vụ khai thác Dữ liệu mở thông qua Cổng dữ liệu mở (Congdulieu. - Ứng dụng Cho và Nhận: Cho/tặng hoặc tìm kiếm các vật phẩm còn giá trị sử dụng được tặng miễn phí thông qua ứng dụng Cho và Nhận. - Truy cập các thông tin hoạt động chỉ đạo điều hành của thành phố Đà Nẵng tại Cổng thông tin điện tử thành phố (danang. gov. - Truy cập Hệ thống thông tin chính quyền điện tử thành phố - eGov tại địa chỉ: egov. danang. gov. - Truy cập Hệ thống thư điện tử công vụ thành phố Đà Nẵng tại địa chỉ mail. danang. gov.

1. Thus, this app is also useless! Too bad for "smart" city!No english, asking me to do a declaration form but doesn't even have the United States as an option for nationality....It's not smart as many mentioned, now you have to manually input your info again and again even you live or have citizenship in ĐN.

2. It takes ton if time to declare especially you go with your family.I think this app is very important to keep an eye open for tracking the virus.Totally useless, not updated, no "smart" here :(Cannot register.

3. It force you to download many other apps.Not "smart" app! Trying this to find bus, but it just links to another apps which is useless.

4. Error on email address verification.About Medical Declaration, there must be a feature to get information from history.

5. Need someone to help how it works, and the information needs to be clear.Waste of time.

6. Not smart enough to include all features together.

7. As of today it stopped working altogether, the features I need don't open.

8. It's more complicated even when I filled all information to get to Da Nang, but it's all gone.

9. It's frustrating when you want to declare for family members.

10. App was always bad, losing QR codes, crashes, bad translations or missing translations etc.

11. It's not smart.

1. Fix Danang Smart City Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Danang Smart City: Restarting the app will resolve most errors.
2. Update the Danang Smart City App. Here is how:
   1. On Android goto PlayStore » Search for "Danang Smart City" » Open Danang Smart City » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Danang Smart City » click "UPDATE".
3. Clear Danang Smart City app cache: Clearing cached data will force your app to retrieve the latest data directly from Danang Smart City servers.
   1. On Android, goto Settings » Apps » Select "Danang Smart City" » click Storage » click "Clear Cache".
4. Check Danang Smart City app permissions. If any of these permissions required to use your device's features are disenabled, Danang Smart City might not work.
5. Uninstall and reinstall Danang Smart City. If nothing else has worked, completely uninstall Danang Smart City then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Danang Smart City not working

2. Fix Danang Smart City Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Danang Smart City be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Danang Smart City not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Danang Smart City may not be able to connect to the Internet when running in the background.