Contact Veho Kasa Customer Service

Why should I report an Issue with Veho Kasa?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Veho Global Group to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I have contacted both Kasa and Google to see if this issue can still be resolved.The last time this app was updated was over 9 months ago, the app only works if you haven't recently used it on another device recently(and even when it works it takes a while to load), and my strand of lights has started changing colors at random😕 Given how long it's been since the latest app update, I can't help but wonder if that's because they've abandoned a product that wasn't ready for the public🤷 ♂️It works.

2. I use the bulb in my bedroom and often use it right before sleeping, an option to change the default light setting to a different mood would be very beneficial.The app was great when it worked; simple & functional and I absolutely love having a rainbow selection of colours and brightness at my fingertips, with the bonus of turning the light off in bed.

3. I can't change the colour of any of my Veho Kasa lights, and my new ones are a waste of money and time.Update Jan 2020 - It no longer works at all.

4. Not happy about several things: the light doesn't save a default colour/state when you turn it on, the buttons to control the colour don't make sense (brightness is fine, the one which is supposed to control contrast resets my colour choice and seems to change colour temperature?).

5. I sincerely hope this issue is sorted soon so I can give this app the review it deserves.Originally I was very happy with this product, the lights were cool, being able to set the colour to match my room was very exciting.

6. Like so many others who used to love the Veho lighting app, ever since I upgraded my phone to Galaxy Note 10+ 5G, the program no longer works.

7. Will look to upgrade to a different product at some point.Neg: App takes ages to start (often sticks on 19% so need to restart app = bit of a bug).

8. Now, unfortunately as a Google Pixel 2 user, since the last update (Android 10 I believe) the app no longer works.

9. I cannot use the current version because of the location permission, and I've tried downloading older versions, but they are plagued with the "Zoom In" glitch and are also unusable.

10. Traditional light switch is genius by comparison, but users loose functionality.

11. This would cut out the faff of opening the app every time you turn the light on.

1. Fix Veho Kasa Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Veho Kasa: Restarting the app will resolve most errors.
2. Update the Veho Kasa App. Here is how:
   1. On Android goto PlayStore » Search for "Veho Kasa" » Open Veho Kasa » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Veho Kasa » click "UPDATE".
3. Clear Veho Kasa app cache: Clearing cached data will force your app to retrieve the latest data directly from Veho Kasa servers.
   1. On Android, goto Settings » Apps » Select "Veho Kasa" » click Storage » click "Clear Cache".
4. Check Veho Kasa app permissions. If any of these permissions required to use your device's features are disenabled, Veho Kasa might not work.
5. Uninstall and reinstall Veho Kasa. If nothing else has worked, completely uninstall Veho Kasa then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Veho Kasa not working

2. Fix Veho Kasa Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Veho Kasa be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Veho Kasa not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Veho Kasa may not be able to connect to the Internet when running in the background.