Contact Skylight Customer Service

Why should I report an Issue with Skylight?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Skylight Frame to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Would also be nice to be able to import/sync events added directly to the frame back to my calendar in the app on my phone.The frame is fine, but y'all push the premium service too hard! It's annoying! Everytime I open an individual frame it wants me to upgrade, everytime I open the app it wants me to upgrade, everytime I upload a photo it wants me to upgrade.

2. There are newer frame options in the market today that have more basic features.I really love the Skylight and being able to sync and color code our calendar and chore charts.

3. Skylight goes with me while staying home at the same time for the rest of the family to referenceIt is a nice idea, but for a basic calendar app it is missing really key things.

4. Perhaps the designers could remember that many of us use the app quite intermittently...I have Skylight Plus, and there are so many features that aren't there that have become 'standard' for photo apps: I can't edit a photo, search for a photo (which is particulary frustrating if you want to delete one or look for duplicates).

5. Only "flaw" (if you can even call it that)- it would be nice to swipe through photos vs having to click back, then re-enter the album to view the next photo others have uploaded.

6. Plus pressing slideshow on the app it can only play through 20 or so of the most RECENT photos; You have to click on each photo individually to see it full screen then go back and look at the next(tedious process) It would be nice if you could choose a point to start it at And it didn't have a limit.

7. Having to scroll thru weeks in the phone app is time consuming and I know I can't be the only one that wants to see a whole month at a time.

8. You can't see a whole month at a time, you have to scroll through week by week, which is very tedious when you need to see a date 6 months out.

9. I really wanted to switch to a digital calendar, but I couldn't find one that would allow me to both color code and see details (not just dots telling me we had something on that day).

10. Please make a "month view" in the app for the phone, similar to what is on the actual calendar in the frame.

11. But everyone loves it, especially my mother in love, which is all that matters!Have the skylight calendar.

1. Fix Skylight Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Skylight: Restarting the app will resolve most errors.
2. Update the Skylight App. Here is how:
   1. On Android goto PlayStore » Search for "Skylight" » Open Skylight » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Skylight » click "UPDATE".
3. Clear Skylight app cache: Clearing cached data will force your app to retrieve the latest data directly from Skylight servers.
   1. On Android, goto Settings » Apps » Select "Skylight" » click Storage » click "Clear Cache".
4. Check Skylight app permissions. If any of these permissions required to use your device's features are disenabled, Skylight might not work.
5. Uninstall and reinstall Skylight. If nothing else has worked, completely uninstall Skylight then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Skylight not working

2. Fix Skylight Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Skylight be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Skylight not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Skylight may not be able to connect to the Internet when running in the background.