Contact Skechers Customer Service

Why should I report an Issue with Skechers?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Skechers USA to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Whether you are shopping the latest releases, searching for your preferred colors and sizes while in-store, or earning and redeeming Skechers Plus rewards our app provides easy access to the features you use most. *Skechers Plus™ loyalty dashboard with access to points earning activities, information on benefits, tier status, and rewards, as well as your member ID for in-store sign in. *Instant Search to quickly locate your perfect style, color and size! *Barcode Search to help you find your size and additional colors when in store. *Store Locator helps you find your neighborhood Skechers retail store. *Curbside and in-store pick-up: See if the shoes you want are available before visiting your Skechers store.

2. The Skechers app is the one-stop shop for everything Skechers.

3. Buy on the app and pick up in store or curbside.

1. Maybe one day Skechers will get serious about ecommerce and fix their site and app, earned discounts are worthless when you cant actually place the orders, be quicker for me to drive an hour each way to a Skechers outlet than wait for a tech to fix it so you can place each order.

2. I have not authorized this yet It constantly takes my points by the hundreds.Worst app ever!!!! Good luck trying to add something to your cart/use your rewards because it's not going to happen!! When you try and add something it goes to a blank white screen.

3. Saving a credit card in Skechers plus somehow causes the checkout errors according to the tech who reset my cart so my order would go through.

4. I even chatted with an agent and was basically told to order through thier partner.They messed up my order and then trying to fix it they take away my points I earned.

5. Skechers needs to work on it so it is compatible with Samsung Tablet.I tried to buy some shoes.

6. I have an account on this app, I have rewards so I redeemed them 2 Days ago but when I click on an item it takes me to a blank page.

7. Well I've talked to customer service, I've called corporate, and I sent an email to the developerApp has problems.

8. I purchased double points shoes bought 2 of them .

9. You would think with the Skechers name the whole experience would be better than this.Great footwear , flawed app.

10. 😕 And stop using my reward points to enter sweepstakes.

11. That was over 3k points $15 for my next shoe and my tier level dropped.Very disappointed in the app.

1. Fix Skechers Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Skechers: Restarting the app will resolve most errors.
2. Update the Skechers App. Here is how:
   1. On Android goto PlayStore » Search for "Skechers" » Open Skechers » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Skechers » click "UPDATE".
3. Clear Skechers app cache: Clearing cached data will force your app to retrieve the latest data directly from Skechers servers.
   1. On Android, goto Settings » Apps » Select "Skechers" » click Storage » click "Clear Cache".
4. Check Skechers app permissions. If any of these permissions required to use your device's features are disenabled, Skechers might not work.
5. Uninstall and reinstall Skechers. If nothing else has worked, completely uninstall Skechers then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Skechers not working

2. Fix Skechers Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Skechers be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Skechers not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Skechers may not be able to connect to the Internet when running in the background.