Contact FTD Customer Service

Why should I report an Issue with FTD?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Florists' Transworld Delivery to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The flowers look great!Horrible, horrible service!! I DO NOT RECOMMEND this so called flower service delivery chain!! They ruined a very special day!! 100% not recommended!!FTD does not disappoint I'm delighted with the years and quality of flowers I received As well as the customer service .

2. My go-to choice.was about to order 160 dollars worth of Christmas stuff only to check out and see they added an 80 dollar "delivery charge" 🤣 like that's half of my entire order for 2 boxes of chocolate and 1 poinsettia.

3. Just like the ProFlowers app which is basically the same thing, it freezes at the payment screen and won't go any farther.BAIT AND SWITCH, VERY DISAPPOINTED I downloaded this app so I could avoid ordering from ProFlowers because I've had bad experiences with them in the past.

4. It says I have a "limited selection" because of the date I chose, but it will not show me this limited selection.Wow, super easy to order.

5. I like how the gift finder gives me the products available for my area and delivery day without me having to search around.Very fast and well organized.

6. $200 later, a ProFlowers box full of not great, not fresh roses arrived!Terrible app.

7. so definitely would not recommend!!THE WORSE customer service I have ever received.

8. Needless to say I obviously bought from another site who's delivery charge was less than half of that (go figure lol).

9. Still the most reliable florist delivery service.

10. I found a selection that didn't say it was coming from ProFlowers and ordered it.

11. 3 different people and no one can change an incorrect name on an order.

1. Fix FTD Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart FTD: Restarting the app will resolve most errors.
2. Update the FTD App. Here is how:
   1. On Android goto PlayStore » Search for "FTD" » Open FTD » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for FTD » click "UPDATE".
3. Clear FTD app cache: Clearing cached data will force your app to retrieve the latest data directly from FTD servers.
   1. On Android, goto Settings » Apps » Select "FTD" » click Storage » click "Clear Cache".
4. Check FTD app permissions. If any of these permissions required to use your device's features are disenabled, FTD might not work.
5. Uninstall and reinstall FTD. If nothing else has worked, completely uninstall FTD then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing FTD not working

2. Fix FTD Server issues & Internet Connection

1. Check network connection: An unstable Internet will make FTD be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to FTD not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, FTD may not be able to connect to the Internet when running in the background.