Published by Siilo Holding B.V. on Nov 4, 2024

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Why should I report an Issue with Doctolib Siilo?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Siilo Holding B.V. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Doctolib Siilo

1. With Siilo, the Red Cross Hospital specialists are demonstrating leadership by sharing knowledge and expertise, even beyond hospital walls. – Dr. “The possibilities we have with Siilo are enormous because we can receive very quick responses from our clinical peers securely from all over the country and benefit from different opinions on how best to treat patients. “Everyone has interesting patient cases, but that information is not stored nationwide.

2. Doctolib Siilo is a secure medical messaging app designed to help healthcare professionals and teams better collaborate on difficult cases, improve patient care, and share knowledge in a compliant way.

3. Doctolib Siilo is built by design to ensure personal data protection and partners with reputable healthcare associations such as AGIK and KAVA, as well as hospitals like UMC Utrecht, Erasmus MC, and departments at Charité to deliver organisational and departmental collaboration.

4. We’ve seen the benefits of WhatsApp in these situations, but with Siilo the benefits are even greater — it’s highly intuitive, familiar and it’s ready to use. “Regional networks require optimal collaboration between primary and secondary care.

5. Doctolib Siilo is part of Doctolib,a French major digital health company. “Siilo has great potential to control and manage major incidents.

6. By creating a regional network together with primary care physicians, we can effectively serve all people affected.

7. Join a quarter-million active users in Europe’s largest medical network.

8. With Siilo you can search the cases and see if someone asked the question before.

Doctolib Siilo Customer Insights

1. No, we don't have those, but I provided my PERSONAL Nursing Board Membership Number, they still think it's NOT ENOUGH, and asking for photos of my Passport/ID/Driver's License.. I feel utterly INSULTED.great for healthcare professionals, but some drawbacks: search function whenc searching a colleague name shows messages with that name first,not the contact.Muting more than 1 contact can not be done with multiselection, and is therefore very time intensiveEssentially this is a secure messaging service for doctors.

2. Consider using email or account setup please and thank you.To get verified, I provided my Medical License Number, even I shared the scanned copy of it --> they said it's not good enough, they need to know if there's any link to trace my Medical Registration Number.

3. Experienced some issues with bugs which have since been resolved, and some dissatisfaction around verification process, but overall, happy with app.App was working fine until an update was made and now it won't even open and reboots my phone.

4. It just restarts the phone on input of the passwordI give them all my registrations and ID by the end they told me 🙄( thank you so much for providing us so much information about your medical registration.

5. But today I tried multiple times, despite still can export the chats into pdf, but it was not able to be read, stated there no apps available to be viewed.

6. Nice app but support can be improved.I don't like the fact that you have to use your phone number to make an account.

7. my employer only provides an iPad to use for work purposes but requires that you use this app for communication but I don't get compensated for my cell phone bill.

8. I was able to read the pdf folder I created months ago.

9. V happy so far, has been pretty reliable.No longer supports either of my Android phones.

10. Able to send photos, communicate securely with colleagues.

11. We have been able to verify your identity.

Steps to Troubleshoot & Fix Doctolib Siilo Issues

1. Fix Doctolib Siilo Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Doctolib Siilo: Restarting the app will resolve most errors.
  2. Update the Doctolib Siilo App. Here is how:
    1. On Android goto PlayStore » Search for "Doctolib Siilo" » Open Doctolib Siilo » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Doctolib Siilo » click "UPDATE".
  3. Clear Doctolib Siilo app cache: Clearing cached data will force your app to retrieve the latest data directly from Doctolib Siilo servers.
    1. On Android, goto Settings » Apps » Select "Doctolib Siilo" » click Storage » click "Clear Cache".
  4. Check Doctolib Siilo app permissions. If any of these permissions required to use your device's features are disenabled, Doctolib Siilo might not work.
  5. Uninstall and reinstall Doctolib Siilo. If nothing else has worked, completely uninstall Doctolib Siilo then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Doctolib Siilo not working


2. Fix Doctolib Siilo Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Doctolib Siilo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Doctolib Siilo not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Doctolib Siilo may not be able to connect to the Internet when running in the background.

Reported Issues