Contact Garden Journal Customer Service

Why should I report an Issue with Garden Journal?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Sensible Team to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. There's a learning curve but it's worth the effort after seeing how project data are organized, published, accessed and applied to the next growing season.Can't seem to log in to sync my account when I changed my phone.

2. Maybe include a tutorial and ensure ease of use to new users?An interesting concept geared toward scientific gardening.

3. Tried to reach out to developer and emails bounced back.Could not figure out how to use it.

4. I really wanted to like this app., but it won't let me easily assign a category or label to my notes.

5. I like the lay out, but I think there are still a couple kinks to be worked out.

6. Which is essential so I can easily go back and see what I planted and when.

1. Fix Garden Journal Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Garden Journal: Restarting the app will resolve most errors.
2. Update the Garden Journal App. Here is how:
   1. On Android goto PlayStore » Search for "Garden Journal" » Open Garden Journal » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Garden Journal » click "UPDATE".
3. Clear Garden Journal app cache: Clearing cached data will force your app to retrieve the latest data directly from Garden Journal servers.
   1. On Android, goto Settings » Apps » Select "Garden Journal" » click Storage » click "Clear Cache".
4. Check Garden Journal app permissions. If any of these permissions required to use your device's features are disenabled, Garden Journal might not work.
5. Uninstall and reinstall Garden Journal. If nothing else has worked, completely uninstall Garden Journal then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Garden Journal not working

2. Fix Garden Journal Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Garden Journal be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Garden Journal not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Garden Journal may not be able to connect to the Internet when running in the background.