Contact Selfridges Customer Service

Why should I report an Issue with Selfridges?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Selfridges Retail Ltd to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The Android app puts the extraordinary world of Selfridges at your fingertips with personalised style inspiration from the brands you love and insider alerts about our latest product launches.

1. After update, its getting worst! Can't even search! Spoilt mood to shop! Buckup pls!terrible UX, extremely slow for carts, wishes, or payment processAs soon as I changed phones from Samsung S6 to Samsung S10 this app stopped working properly.

2. Get incorrect screen when I select payment etc.Always unable to add to cart or an error occured when you click on an item.

3. Now it is a completely useless app.I tried ordering an item that I had on my wishlist that became available again.

4. None if the items would load if you click into it individually, none of thesearch results show up, you cannot add anything into basket or wish list.

5. The item was placed online as an instock item and I tried ordering again.

6. Screw Selfridges.Experienced the worst customer service comparing to other online store.

7. Didnt refund even the item was proved to be received well.

8. The only benefits are cheap and more variety of items apart from just fashion.Ive won a prize draw, i have 2 hours to purchase.

9. Every time i select the secure checkout link it just refreshes the same page.

10. I have also added an item to my bag to see if this helps the situation.

11. Now i cant remove the item from my bag.

1. Fix Selfridges Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Selfridges: Restarting the app will resolve most errors.
2. Update the Selfridges App. Here is how:
   1. On Android goto PlayStore » Search for "Selfridges" » Open Selfridges » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Selfridges » click "UPDATE".
3. Clear Selfridges app cache: Clearing cached data will force your app to retrieve the latest data directly from Selfridges servers.
   1. On Android, goto Settings » Apps » Select "Selfridges" » click Storage » click "Clear Cache".
4. Check Selfridges app permissions. If any of these permissions required to use your device's features are disenabled, Selfridges might not work.
5. Uninstall and reinstall Selfridges. If nothing else has worked, completely uninstall Selfridges then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Selfridges not working

2. Fix Selfridges Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Selfridges be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Selfridges not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Selfridges may not be able to connect to the Internet when running in the background.