Published by Ministry Of Haj & Umrah on Jul 1, 2023

Report an issue with Nusuk (Eatmarna Previously).
Send the customer service your feedback so they can fix your issue asap.

Email Support directly

Chat with our AppContacter AI Support

Why should I report an Issue with Nusuk (Eatmarna Previously)?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Ministry Of Haj & Umrah to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Nusuk (Eatmarna Previously) image 1 contact Nusuk (Eatmarna Previously) image 2

Nusuk (Eatmarna Previously) Customer Insights

1. Please check why this app shows this type of behavior even that I have reinstalled and re-login since last month but failed to get success.App needs alot of work I register the app to check the hajj package the app crashes usernames and password need to be simplified it's asking so many unnecessary details right In the begining guys make it simple and get it log in by mobile number does that make senseIt's always giving me "incorrect entered data" while I already input the right passcode sent to my email.

2. Pathetic! Login never works.keeps crashing and never shows the availability to enter the Rawdah, the customer service is so poor the only thing I heard from them after trying several times to speak with different customer service operators they all have the same reply '' keep trying every half an hour'' this is really rediclous, I tell them the app has a bug and keeps crashing and never shows the availability the ony reply they have is keep trying.

3. Uninstall&reinstall the apps, reset my password and email yet still the same, and decided to call Help Centre + providing the 'Data Error' code, they promise to solve the issue within 3-4 hour or 24 hour, but after a days of my report it still unresolved.

4. Try updating the app after the developer provides a fix for this error."Creating my account with all correct entered data but during log in, it always show 'data incorrect', redo again with the same correct details yet cant log in.

5. While adding a companion, there's no option to add, but it shows an EDIT option and it is for special services for disabled.I have visited holy city Makkah after 6 months and try to get permit from both holy mosques but unble to get.

6. So, I uninstalled the app then login again and type the same id and the password.

7. I got frustrated using this app.Login doesn't work.

8. I have uninstalled and reinstalled multiple times, but it does not work.

9. In the morning I cannot login, the app crashed.

10. FIX APP or just delete it and find another appropriate way for holy placeAfter registration I had logout since it was midnight.

11. Calendar all days shows always gray colour.

Steps to Troubleshoot & Fix Nusuk (Eatmarna Previously) Issues

1. Fix Nusuk (Eatmarna Previously) Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Nusuk (Eatmarna Previously): Restarting the app will resolve most errors.
  2. Update the Nusuk (Eatmarna Previously) App. Here is how:
    1. On Android goto PlayStore » Search for "Nusuk (Eatmarna Previously)" » Open Nusuk (Eatmarna Previously) » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Nusuk (Eatmarna Previously) » click "UPDATE".
  3. Clear Nusuk (Eatmarna Previously) app cache: Clearing cached data will force your app to retrieve the latest data directly from Nusuk (Eatmarna Previously) servers.
    1. On Android, goto Settings » Apps » Select "Nusuk (Eatmarna Previously)" » click Storage » click "Clear Cache".
  4. Check Nusuk (Eatmarna Previously) app permissions. If any of these permissions required to use your device's features are disenabled, Nusuk (Eatmarna Previously) might not work.
  5. Uninstall and reinstall Nusuk (Eatmarna Previously). If nothing else has worked, completely uninstall Nusuk (Eatmarna Previously) then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Nusuk (Eatmarna Previously) not working

2. Fix Nusuk (Eatmarna Previously) Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Nusuk (Eatmarna Previously) be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Nusuk (Eatmarna Previously) not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Nusuk (Eatmarna Previously) may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Sir i want to make a nusuk app account. I tried to make a account but i did't recive my otp withen 2 mints i tried 3 time but i did't recive my otp. after 2 hours r recive my otp but it was very late. Now my account not registring on nusuk app. Plz help me to make a nusuk account..

    — by Hina 1 week ago

  • Sir i want to make a nusuk app account. I tried to make a account but i did't recive my otp withen 2 mints i tried 3 time but i did't recive my otp. after 2 hours r recive my otp but it was very late. Now my account not registring on nusuk app. Plz help me to make a nusuk account.

    — by Sufi abdur raheem 1 week ago

  • I am not able to register in Nusuk, it shows the error “10010016 - incorrect entered data

    — by MUHAMMED SHAMSUDDEEN 1 week ago

  • I am trying to create my user to book the Visit to Roza e Rasul and Riyaz Ul Jannah. But every time it asks for the verification code. When I enter the correct verification code. The app throws the error 10010016 and does not create my user. I tried it multiple times and also cleared the cache as requested by AI agent. But the error still persist. Please help me to resolve this problem as I will be traveling for Umrah Inshaa Allah.

    — by Saleem Sayyed 1 week ago

  • I am getting 10010016 error as I entered the 4 digit verification code. It's not letting me to access the account. What should I do?

    — by FAHAD nayeem CHAUGULE 1 week ago

  • I am unable to login. It says enter the passcode but I never received any passcodes. Can you help

    — by Faheem butt 1 week ago

  • I am not able to receive passcode to login to Nusuk app.

    I have tried all the steps from AI based chat.

    Could you please as this is urgent

    — by Faheem butt 1 week ago

  • Assalamualaikum sir I am not receiving otp on my email account

    — by Sadia 1 week ago

  • Hello. I am not able to register with Nusuk app as I get stuck at the email verification step. I don't receive any email. Please support.

    — by Mishail Khawaja 1 week ago

  • Hi,

    I have tried to login to my existing Nusuk account and my mum account after a long while however I’m encountering some issues. I did not receive the verification code sent to my email despite checking my spam/junk folder. I have tried to resend the otp again to my email but to no avail.

    How can I login to my account? I’m approaching near my dates for umrah booking but unable to log in.

    Pls advise. Thank you.


    — by Dini 2 weeks ago

  • I am a new user once I enter all my details and request for passcode I recieve passcode on my email and even my passcode is correct it shows that it's incorrect please resolve my issue as soon as possible my detail are shared above.

    — by Raisa Shaikh 2 weeks ago

  • Please check my account is not working please help me to permit

    — by Rabia Nazir 2 weeks ago

  • registration is not successful due to pin error whrn it is correct but error of wrong data occur

    — by Sehrish Aslam 2 weeks ago

  • They show me error in every stage of the app please fix it as soon as possible

    — by HinaNaz 2 weeks ago

  • I am getting 10010016 error as I entered the 4 digit verification code. It's not letting me to access the account. What should I do?

    — by Naseem AKhtar 2 weeks ago

  • Sir, my Nusuk app is not accepting otp. Error show. 1001005 incorrect data entered. Please help regarding issue.

    — by Naseem Abbas 3 weeks ago

  • Dear team,

    I have an issue with Nusuk App… I keep getting - either internal server error or incorrect entered data after I put the code sent on my email. I am applying for Unrah visa from the UAE. Could you kindly share with my how to apply for the visa and if there is any issue with your application at the moment.

    Also please can you confirm with me where to find the visa number or the border ID for UAE citizens.

    Thank you in advance.


    — by Bayan 3 weeks ago

  • Hello, I am not able to register to Nusuk as they are showing error as incorrect entered data. My all data is correct. Please look into the matter and resolve the same

    — by Minhaj Khan 3 weeks ago

  • I cannot create new account. whenever i try to make it, it shows "incorrect entered data " message.

    — by shameem akhter 3 weeks ago

  • I may have entered wrong passport number while registering and now it’s showing 10010016 incorrect data entered. Pls guide.

    — by Nighat Tariq 3 weeks ago

  • Salam
    Could you please delete this account.
    Passport no: A56583094
    Visa: 6101133210
    Name: Zailani bin Abd Hamid
    Nationality: Malaysian
    Email: zailaniabd.hamid@redacted
    Reason to delete: cannot receive any otp to this email

    Pls help. Thank you.

    — by Ziantty Zailani 3 weeks ago

  • My father's Nusuk account is blocked because he attempted to log in several times with wrong OTP.

    We tried to update the email and registered new account but failed too.
    We did not receive any OTP to the current email so we cannot log in to the nusuk account.

    Could you tell me how to resolve this ASAP? Or could you pls unblocked it? The account details are as per attached below.

    Passport no: A56583094
    Visa: 6101133210
    Name: Zailani bin Abd Hamid
    Nationality: Malaysian

    Thank you for your assistance.

    — by Ziantty Zailani 3 weeks ago

  • When I apply to register to enter Riajul jannah, it shows 10010016 error code.

    — by MD. ABDULLAH AL AMIN 4 weeks ago

  • I am getting 10010016 error as I entered the 4 digit verification code. It's not letting me to access the account. What should I do?

    — by Syeda Subbuh 4 weeks ago

  • Dear sir I have problem regarding when login nusuk AAP the sown error 10010061 kindly guide me what mean that this code error. I great thankfully your quickly update.


    — by Muhammad Irfan 1 month ago

  • I have entered my email wrong in my Nusuk account and forgot the password as well I want to register again but can not due to already having an account I want to request Nusuk app to delete my previous account so that I can make a new one or send me and email to khansamemon2003@redacted for recovering my account

    — by khansa 1 month ago

  • Sir my account susped in nusk app plzz help me

    — by [email protected] 1 month ago

  • hello
    This is Shamaila Manzoor from Pakistan. My passport number is BQ0714393. I am unable to Nusuk app for any new permits. Below error occurs whenever I try to login. Error # 10011002 appears Please help me.

    — by Shamaila Manzoor 1 month ago

  • Not registered error happened please try again later

    — by Abida Aslam 1 month ago

  • Hi i am trying to register as a new user on the Nusuk app everything goes well up until it sends me the code to my email addres to be able to register my account. When i enter the code it give me 10010016 incorrect data error. Please help me register. i have traveled to saudi arabia from Panama and i want to visit Masjid nabvi. I am going to Madina Tomarrow please help me register so i can easily access.
    I will greatly appreciate it

    Usman Mustafa

    — by Usman mustafa 1 month ago

  • Assalamualaikum
    My app is not working every time when I try to get the time slot it is always full and comes with 10005000 error or

    — by Tamimah 1 month ago

  • Hello team,
    I am trying to create an account on nusuk app but i keep getting the message “the entered data is incorrect”

    — by Amina Gabr 1 month ago

  • I'm trying to change my email address on nusuk app but it's showing "Error happened. Please try again after sometime" for past 3 days. How can i solve this issue. Please let me know asap!

    — by Ashhad 1 month ago

  • As salam aleykum

    I got my tourist e visa from but I’m unable to register in the Nusuk app it says error
    Please help quickly

    — by Sami Abrar Neu 1 month ago

  • The passcode I received in email after I press the button verity is incorrect. wrong

    — by Nur Afiqah 1 month ago

  • Hello
    I have been try from 2 days to register myself and my daughter to get in nusuk but always show error i have been reinstall many times but they can't please let me know what can i do i will be back in 4 for days to Germany

    — by Nosheen zahra Younas kalsoom 1 month ago

  • Error received 1001006 which says incorrect data entered while i entered correct code and data...

    — by Fatima 1 month ago

  • accounthas been suspended .

    — by maheran binti mahamud 1 month ago

  • I am getting error 10010016

    — by Saajid 1 month ago

  • Salaam i am trying to log into my Nusuk app mu family are travelling to Madinah and have booked the 1300 to 1330 slot on 15th August insha'Allah. I am trying to book for 3 days but keep getting an error message please advise

    — by Shazad Ahmed Farooqui 1 month ago

  • Failure to obtain Rawda Permit

    — by Khurshid Bhaimia 1 month ago

  • Failure to obtain Rawda Permit

    — by Khurshid Bhaimia 1 month ago

  • I request Rawda Permit

    — by Khurshid Bhaimia 1 month ago

  • I am getting 10011002 error message while login in my account
    Please verify and rectify my issue

    — by Shaik Tajumul Ahamed 1 month ago

  • trying to login for permission to Rawadha at Madina for last 1week. I got it instantly for umra. At rawadha it showing no vacancy. How ever, my husband got it it first attempt. Am here in Madina for only 36 hrs now on… I am feeling depressed that I am will go back without visiting Riaz ul jannah to Pakistan. So far I have made > 50 Attempts… how can I be helped in next 36 hours. Regards

    — by Attiya Arshad 1 month ago

  • Entered data exactly as emailed, yet data entered not matching email error came up....

    — by Muhammad Habibullah 1 month ago

  • Did not got registered. Error 10010016 wrong data entered

    — by Hameez Ali 1 month ago

  • Sir from 2,3 days I am trying making nushk account but there is no positive response I can make there is an error when I enter verification code

    — by RABIA SEHIR 1 month ago

  • My Id is not logging in and I want to cancel my permit
    Passport no.BB6316132

    — by Bilal Saqib 1 month ago

  • I am getting internal server error when i am trying to register for the app. Please do help regarding the account.

    — by Nikhat Fatima 1 month ago

  • Error 10010016

    — by Sufyan Ahmad 2 months ago

  • I receive my one time verification code in my email but when i key in my verification code it states incorrect entered data. Please help, as i have tried to uninstall and reinstall the app but still the same problem occurs everytime

    — by Muhammad Saddique 2 months ago

  • My acount suspend please unsuspend my acount my passport number LX9822781 nataionalaty pakistani

    — by Nighat nazir 2 months ago

  • My Name is
    Amir shahzad
    Visa # 6100581238
    My passport #
    verification code is not working 10011002 error
    Please solve my problem as soon as possible
    Thanks & Regards

    — by Amir Shahzad 2 months ago

  • I foeget my email and accountis sespended

    — by Nighat nazir 2 months ago

  • I forget my email and want to change my email

    — by Nighat nazir 2 months ago

  • I am recieving error like incorrecr data and and number code like 10010016 repeatedly i dunt know what to do my wife got the account very easily i have been trying sinve 3 days now please help me with this issue

    — by Talha ahmed 2 months ago

  • 10010016 - error

    — by Saifullizan bin Ahmad @ Nasiman 2 months ago

  • I’m getting error while registering on Nusuk, 10010016 incorrect entered data

    — by Muhammad Ali 2 months ago

  • I cannot access the Nusuk app. When I enter details it gives me error 10010016 after I add four digit pin.

    — by Surawat Yesmin 2 months ago

  • I receive my one time verification code in my email but when i key in my verification code it states incorrect entered data. Please help, still the same problem occurs everytime

    — by fvt.alva.hsu 2 months ago

  • Error 10010016

    — by Ovais Younus 2 months ago

  • I entered my data
    Visa number: 11209116
    Passport number: AA0203764
    Date of birth: 21/5/1981
    Then I entered Saudi mobile number( I am visitor for Hajj from Pakistan)
    Then I entered email id and password
    Verification code has been send and as I put verification code it says
    Incorrect data error 10010016

    — by Shafaq 2 months ago

  • Error happened please try again later.
    This message is coming when I go for registration of new user I have tried many times since morning but same message coming please advice thanks.

    — by Ahmer 2 months ago

  • In nusuk app when I login it is showing that incorrect data then to I have entered correct information..
    Then after few minutes when I login it is showing your account is suspended conte t to technical support.....
    Other thing is we cannot get permit in one phone by clicking new user ???
    Plzz help with this problem iam facing

    — by Riyazulla khan 2 months ago

  • In nusuk app

    — by Riyazulla khan 2 months ago

  • I am have been trying to upload my data to create an account dir myself and my wife for hajj 2023, the app keeos sending "error try again later". I have tried numerous times with the same outcome.please assist asao. Thanks

    — by Wasim Hussain 3 months ago

  • I created a Nusuk account, when I log in, it always says that the data you entered is incorrect, please provide a solution

    — by Ukun Kurnia Tedy 3 months ago

  • 10010016 error in nusuk app when enter 4 digit pin

    — by AbdulRehman 3 months ago

  • My Nusuk App (Eatmerna) has been suspended, I have to Perform Hajj, leaving tomorrow InshaAllah
    Please help,

    — by Muhammad Najmul Tariq Khan 3 months ago

  • I am getting error message 10010016 while logging in to NUSUK app

    — by Reshma Farahnaz 3 months ago

  • Assalam aleykum wa rahmatulahi wa barakatuh. Je n'arrive pas a prendre rendez vous sur nusuk. On me dit incorrect enterre data. Svp je dois a mekka svp prenez ma demande en urgence. Qu'Allah vous récompense en bien.

    — by Sidibé doussou francoise 3 months ago

  • I tried many times to register in the app but keep receiving error messages "error happened pleas try again later"

    — by Penda 3 months ago

  • Please help me
    I cant login with nusuk app

    I try again and again but totally failed

    Nusuk gave options

    Incorrect enter data
    And more
    Please help me to login nusuk

    — by Sonia 3 months ago

  • Please delete it

    — by Sajida Naim 3 months ago

  • I went for umrah twice and had a error the data is incorrect. Now I am going for hajj still have the same problem

    — by Sajida Naim 3 months ago

  • My account got suspended due to repeatedly wrong password use, please restore my account i remember the password now.

    — by Sajawal Khan 3 months ago

  • I get error code 10010016

    — by Adil bouhdoud 3 months ago

  • Dear Sir,
    I am zia ur rehman from lahore, Pakistan.
    Now a days i am here in saudi arabia to perform hajj. my passport number is CJ9150502. I have successfully created my account in nusuk app but it is not being login please solve the issue.
    I will be thankful you for quick resolving the issue.

    — by zia ur rehman 3 months ago

  • Erorr 10010016

    — by Humera Moied 3 months ago

  • last week i have a appointment but i did not visit, however i applying a new appointment, now i am unable to do there is a notification you will not apply after the completion of 30 days

    — by MohamedRiyaz Jaffarali 3 months ago

  • Error code 10010016

    — by Che Mas Binti Abu 3 months ago

  • Data error 10010016

    — by Hafizi 4 months ago

  • Hi, Could you please delete my account (ali.soilihi@redacted). For recall i'm subjected to the GDPR regulation so a non-compliance of this request will involve you a penalty of 4% of you annual turnover.

    — by Ali 4 months ago

  • As-salamu-alaikum,
    Please delete my Nusuk account registered under this email. I need to start over.

    — by Najmus Ansari 4 months ago

  • My account has been suspended

    — by Sifanath pk 4 months ago

  • My account has suspended

    — by Sifanath pk 4 months ago

  • My number which was added in nusuk app was losted and I have forget my password

    — by Soneeb nawaz 4 months ago

  • Otp not coming

    — by Husna 4 months ago

  • Asalam alikum. I sm making account but every time I entered code it gets incorrect

    — by Guleharam 4 months ago

  • I have downloaded the Nusuk app and when I try setting up the account, it sends me an access code. I keep entering the access code but it keeps refusing it saying incorrect information is entered. which is not correct. i need to get permit for praying in Riaz ul Jannah for me and my family for May 28. How do I get it?

    — by SAQIB MASROOR 4 months ago

  • Hi, I've got problem to register my mom’s nusuk account, the problem is, it keep telling me 10010016 - incorrect entered data.
    I've tried several times to correct my details and deleted nusuk n installed it again but still the same.
    Can admin please fix my nusuk registration problems?

    — by Hanesah Dollah 4 months ago

  • On confirming my email your app says 10010016 you entered incorrect data

    — by Muhammad Ghafoor 4 months ago

  • I forgot my password and open forgot password option.but I not get OTP in my Email.

    — by Shamnad sharahabil 4 months ago

  • My passport # AP1872623
    Visa Number # 6096996960
    Date of Birth Sep 13, 1987 (13-09-1987)

    I am unable to sign in to Nusuk app and having error 10011002

    Please help me in resloving the matter so that i can access the Nusuk app.

    — by Madiha Asad 4 months ago

  • I got problem because I already forget the old email and the password . I try to update new email but the app still want the old password and sent the verify to the old password. How to burn out all the old databased to refresh the new email and new password

    — by Mohd Amin bin Abd Hamid 4 months ago

  • I got problem because I already forget the old email and the password . I try to update new email but the app still want the old password and sent the verify to the old password. How to burn out all the old databased to refresh the new email and new password

    — by Mohd Amin bin Abd Hamid 4 months ago

  • It shows error 10010016 when trying to register, how to fix it? Please reply immediately

    — by Ayisha 4 months ago

  • I do not have a Visit Visa but I am eligible to get Visa on Arrival in Saudi., Please advise how can I register in Nusuk to perform Umrah and ZIyarah in Madina

    When I am trying to register it says Error incorrect data entered with error 1001006

    — by ANEES AHMED 4 months ago

  • I put my viaa number
    Passport no
    My date of birth
    My pakistani cell number
    But when i put the code it tells me error 10010016

    — by Muhammad Navid Ul hassan 4 months ago

More from the developer