contact Nusuk

Contact Nusuk

Published by Ministry Of Haj & Umrah
Updated: Sep 23, 2022



Report an issue with Nusuk.
Send the customer service your feedback so they can fix your issue asap.

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  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Ministry Of Haj & Umrah to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.



Nusuk Features and Description

The application has been updated to bear the name (Nusuk) instead of Eatmarna and will provide all the services you need and issue permits for the Two Holy Mosques.

contact Nusuk image 2   contact Nusuk image 2

Reported Issues


Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • When I enter my data i received "10010016 incorrect data entered"

    — by Thagip HabibAllah 1 week ago


  • Hello i can not register the app keeps saying incorect data after i put my verification code in please help

    — by Mohammad nasarat 1 week ago


  • Hi,
    Trying to create new user in NUSUK but continuously error is coming and asking to try later. For last two days same issue is coming. Tried for various users but no luck.
    Kindly help as I have only 3 days left in KSA.

    — by Muhammad Majid Saeed Khan 1 week ago


  • Why do I keep getting the message 10010016 incorrect data entered after entering the verification code.

    — by Rasha mahmoud 1 week ago


  • I’m unable to register , NUSUK app send me OTP that doesn’t work .

    — by Hina Pervaiz 1 week ago


  • My nusuk I forgot my password and mobile number is switched off

    — by Shahfarid sk 1 week ago


  • When i create my account 10010016 incorrect data error show plz help us for create account.

    — by Yousuf khan 1 week ago


  • Hi
    I creat my nusuk account while I was in Australia, now I arrived Saudia and try to login my account, but I can't login. Same problem for my daughter's account. My husband try to make his account from here but can't see anything in nationality and mobile country code section.
    Please help we want to vist riaz ul jannah and want to get permit.
    Kind regards.

    — by Arifa Sultana 1 week ago


  • i cant withdraw my safepal mining profits

    — by Mavelah 1 week ago


  • Unable to log in Nusuk app. After providing data, 10010016 error show up. How to fix?

    — by Tafazzal Hossain 1 week ago


  • 10010016 - Incorrect entered data after i put in verification code

    — by Armand shazmer 1 week ago


  • 10010016 - Incorrect entered data after i put in verification code

    — by Armand shazmer 1 week ago


  • I keep getting error 10010016 although I'm sure I entered the right data
    What should I do

    — by Samar 1 week ago


  • I have error 10010016 while registration i do not know the problem

    — by Mohamed Yehia 1 week ago


  • Always the same error when trying to register / 10010016 - incorrect data

    can you please assist for emergency

    thank you dears

    — by MOHAMED EZZAT 1 week ago


  • السلام عليكم / الخطأ 100106
    نتلقى مفس الخطأ بعد اكمال البيانات
    برجاء المساعدة و لكم جزيل الشكر

    — by MOHAMED EZZAT 1 week ago


  • Hi, I'm unable to reset my password- as the email on file is incorrect, and I have forgotten the password. Please assist.

    — by Musarrat Iqbal 1 week ago


  • Assalamualaikum. When i tried to register, error number 10010016 will appear. Do help me rectify as ill be artiving at Madinah next week. Insyallah

    — by Mohamed Asheem 1 week ago


  • Assalam,

    i need to reset my mother nusuk application without using phone number and email.

    can you assist me on this?

    this is the detail of my mother.

    Passport Number : A52309382

    Visa : 6078328333

    Name : Zaiwah Binti Ab Hamid

    Nationality : Malaysia

    Thank you so much.

    — by ali abdul rahman mohd sabri 1 week ago


  • While login error message of 10010016 is coming please solve my problem I want to book Riyadh al janab appointment for today please as I am leaving tomorrow

    — by Shakeel ahmed 1 week ago


  • I received the OTP verification code via email but once entered it says " 100010016 incorrect entered data

    — by Baig Asim Mirza 1 week ago


  • There's a problem in entering otp , I've surely entered the correct otp for multiple times but the same issue was repeating plz solve my issue as soon as possible.

    — by Sumaira 1 week ago


  • Assalamualaikum. I am so sorry.. I accidentally key in the wrong email.. can i reset my account? My passport number is A56901581.. my visa number 6086711629.. my flight is on 19 nov.. reaaly need help. Thankyou

    — by Rozi 1 week ago


  • Assalamualaikum.. hi. My flight will depart on 19 november this saturday.. but my daugter accidentally register wrong email.. so i can reset my accout because its said it already exist

    — by Rozi 1 week ago


  • I try to register in nusuk application but after receiving 4 digit code and enter it in application it gives me an error incorrect data 10010016

    — by Osamaelokby 1 week ago


  • My account has been suspended and I'm unable to login to book my slot for rawdah and omra
    Please could you assist asap

    — by Javid Ahmadi 1 week ago


  • I download the app and completed all the registration process but my name not showing when I tried to book praying noble rawda. Please help me on this.

    — by Rakibul Hasan 1 week ago


  • I cannot verify my account ( 10010016 incorrect entered date ) although i fill out the correct code that it have sent to my email

    — by Hossam 1 week ago


  • Why do I keep getting the message 10010016 incorrect data entered after entering the verification code.

    — by Yunus Mithwani 2 weeks ago


  • I tried registering in the Nnusuk app. I filled all the necessary details [Visa number, phone number, Passport number, Email]

    An OTP was sent to my email. When wrote the code, in the app, I got the error: 10010016 - Incorrect entered data.
    I believe I filled all the information correctly. This also happened to my wife in the same exact way. Who should I contact to fix this problem?

    — by Shehab Elhariry 2 weeks ago


  • I am having an error message saying " 10010016 incorrect entered data" when I try to verify my account. Please provide a solution for this. Thank you

    — by Umair Mohammad 2 weeks ago


  • I forgot my password and can't login to Nusuk app. my passport is A150142659 and my nationality is Malaysia.

    — by Sapini Mat Saman 2 weeks ago


  • My nusuk account has been suspended. Can help unsuspend it back? My passport number is A50136724 and my nationality is Malaysia

    — by Siti Aishah binti Muhmad Noh 2 weeks ago


  • I do not receive code to complete my registration on the app

    — by Shirin Mansuri 2 weeks ago


  • I am trying to register on the app its giving me error please advise. Thanks

    — by Fuad Bengali 2 weeks ago


  • error code 10010016

    — by ishrat fatima 2 weeks ago


  • I tried to get a permission for rawda and i entered my data several times. Every time i get the same error message (incorrect entered data)

    — by Alaa fayed 2 weeks ago


  • I would like to reset my email tagged to the passport number K0960956R. The email used for my account is no longer in use and I am unable to use the nusuk app.

    — by Ahemed Ghani 2 weeks ago


  • Need help to reset email and password for my nusuk app

    — by Ressia D/O M Abdul Kanu 2 weeks ago


  • When I log in for timing to visit ramshackle my name comes in male section . I am Female plz change my category so I can get time in appropriate section

    — by Tanvir K Saudye 2 weeks ago


  • SalaamAelikum, I have UK visit visa and Im trying to register myself on Nusuk Application, Every time I enter all the details, it gives me an error message "Incorrect data 10010016 entered". Please advise. Shukran.

    — by Arwa Zulfi Ahmed 2 weeks ago


  • Assalam u Alaikum,
    I have downloaded the Nusuk app and I have attempted to finish registering as a visitor. The last step that asks for confirm the access code OTP does not work even though I have inputted the 4 digit code I have received multiple times now via email. I receive a message 1001006 code error, I am not sure what the issue is as all other fields have been completed. Me and my husband are trying from last two days. We are here for next 4 days.
    Any help with this matter will be greatly appreciated.
    Regards
    Freeha Irfan

    — by Freeha Irfan 2 weeks ago


  • Unable to log in in upto 50 times trying

    — by Tanvir K Saudye 2 weeks ago


  • I am unable to update my email id

    — by Mutahera Begum 2 weeks ago


  • I am unable to update my email id

    — by Mutahera Begum 2 weeks ago


  • Trying to register on Nusuk but keep getting an error of 10010016 and all data entered correctly

    — by Karim 2 weeks ago


  • I got error code 10011002.when i receive code to mu email it says the code is invalid

    — by Che chom 2 weeks ago


  • We are not able to login as a visitor. I keep receiving an error message after putting in all my information in order to make an account

    — by Muhammad Saudye 2 weeks ago


  • I am taken evisa/ visit visa to saudia for doing Ummrah
    Iam try to register on Nusuk application and enter all my detail correctly and i got activation code to my email id
    Once enter the code it is shown as
    10010016 - entered detail is incorrect
    Kindly provide the solution

    — by Ramish ghan 2 weeks ago


  • I have an error 10010016 while verification even all my data and the code send are correct.
    Please feedback

    — by Ibrahim 2 weeks ago


  • 10010016 Incorrect data

    — by Maqsood Zulfqar 2 weeks ago


  • I am unable to register Nusuk. I received the verification code via email but once entered it says " 100010016 incorrect entered data"

    — by Muhammad 3 weeks ago


  • salam
    i entered my data on nusuk app visitor site after written all my details and entered code which is provided by gmail as verify but they say incorrect data please help me i am in trouble

    — by shan abid 3 weeks ago


  • I have a e visa and trying to register for the Nusuk app. The one time pass code arrives by email and when I enter the verification code in the app it say "Incorrect entered data - 10010016". I have done this about many times now. The same applies when I try to login. I have tried to reboot the device and reboot the app to no avail.

    — by SYED AAMIR NAVED 3 weeks ago


  • Unable to verify after the security code... giving error

    — by Syed Ashfaq Ali 3 weeks ago


  • I wanted to update my Visa number. But when I clicked the Edit button, I cant edit my new visa number. So instead I deleted my previous account and create a new account with a new visa, but my Nusuk account cannot log in anymore. And every time I try to log in, it requires the access code until it cannot log in at all.
    Please fix it as soon as possible, as I will perform my Umrah and go to Madinah within 2 days. Thank you.

    — by Hamishah Binti Abu Bakar 3 weeks ago


  • I complete the application but after i enter the otp its showing me incorrect entered data kindly help me out

    — by Syed abrar ali shah 3 weeks ago


  • Hallo Nusuk Support Team,

    While trying to register my account from Germany as visitor, I’m getting error message with “10010016 entred data are incorrect”Any idea on the root case for this message .

    Thanks and best regards,
    Mohamed Soussi

    — by Mohamed Soussi 3 weeks ago


  • How to uplift the suspended account? Because i forgot the email used for the account

    — by Ummi Humairah 3 weeks ago


  • I am not able to register on Nusuk App. After putting the OTP, I am getting a message 10010016-incorrect entered data.
    Please check this and rectify.

    — by Rizwan Ahmad Khan 3 weeks ago


  • I cant login because it says i have incorrect data. The accountbos belong to my mom.help me please

    — by Nurfarahin Fajrin 3 weeks ago


  • Hi, I wanted to update my Visa number. And every time I try to log in, it requires the access code. So since I need to delete my previous account and create a new account with a new visa, but my Nusuk account cannot log in anymore. Please fix it as soon as possible, as I will perform my Umrah and go for Madinah. Thank you

    — by Hamishah Binti Abu Bakar 3 weeks ago


  • while verifying the email addresses I am receiving error (10010016) , kindly advice how to solve it.

    — by Ilyas 3 weeks ago


  • Salam Alaykum- I am trying to register,when I get to the final stage of the OTP code it’s saying incorrect data. I am putting in the number sent via the e-mail.

    — by Fatima Ayoub 3 weeks ago


  • 10010016 incorrect data

    — by Zain bin Kadri 3 weeks ago


  • I get error msg when entering passcode even though my entry is correct. Kindly help.
    10010016

    — by Nazima Banu 3 weeks ago


  • Error code 10010016

    — by Mostafa Mohamed 3 weeks ago


  • I have downloaded the Nusuk app and I have attempted to finish registering as a visitor. The last step that asks for confirm the access code OTP does not work even though I have inputted the 4 digit code I have received multiple times now via email. I am not sure what the issue is as all other fields have been completed. Any help with this matter will be greatly appreciated. Thank you,

    — by Abdurazak Abdurhman 3 weeks ago


  • I am now unable to log on nusuk
    Please help and send permit for umrah in harram
    Thank you

    — by Mohsin Laliwala 3 weeks ago


  • I was given rawda umrah permit for 12 November at 10 pm to 1159pm
    Due mobile error permit now gone from phone
    Please help and resend permit
    Now cannot log on nusuk

    — by Mohsin Laliwala 3 weeks ago


  • Greetings,
    I am planning to visit the KSA in December, I got my tourist visa, and I would like to perform Umrah. I tried to register on Nusuk app but it kept giving an error code 10010016 ( incorrect entered data.)
    I am a Canadian citizen and Country code shows as 1112 instead of +1.
    Your attention to this matter is much appreciated.
    Thank you very much.

    — by Abdel 3 weeks ago


  • برجاء توضيح سبب المشكلة علي برنامج نسك حيث انني مليت جميع بياناتي صحيحة و لا استطيع حجز الروضة او العمرة علي تطبيق نسك

    — by Asmaa 3 weeks ago


  • I can not get on truth social it’s not my network.can u help ?

    — by David wise 3 weeks ago


  • I am having issues adding family membera onto an existing Nusuk account. Some of my family members do not have a phone here in saudi like my grandmother and I need to register her to be able to pray in riyadhul Jannah. Your help on this matter would be greatly appreciated.

    — by Mizba 3 weeks ago


  • I can not register, the app keeps saying "error please try again later

    — by Mohammed Arfan 3 weeks ago


  • Pls resolve the Login issue ASAP

    — by Hajira khanum 3 weeks ago


  • I am having issues adding family membera onto an existing Nusuk account. Some of my family members do not have a phone here in saudi like my grandmother and I need to register her to be able to pray in riyadhul Jannah. Your help on this matter would be greatly appreciated.

    — by Mizba 3 weeks ago


  • hello, i’ve been trying to register for an account in nusuk visitors but each time i put the otp code it says 10010016-inncorect entered data, but nothing is incorrect

    — by rida 3 weeks ago


  • I cannot acces nusuk application. I have been trying last 2weeks. Whenever i type the passcode it is showing incorrect entered date even though the otp is correct. I have tried alot

    — by Afirajabeen 3 weeks ago


  • Selam aleikum! I can not get a permission to visit Rawda. There is an error in the Nusuk app. Error 10010016 incorrect data. Please help me. We are going to leave on wednesday morning. Please help fisabilillah

    — by Aldiyar Narmukhamedov 3 weeks ago


  • Asslama alaikum. One of my friend's family came on visit visa and they used my mobile number with his Iqama to issue Umrah permit. They gone back to their country. Now I want to do Umrah and trying to issue permit but can not book permit. The message is showing that you mobile number is already registered. Please cancel before registration that I can issue permit.

    — by MD ABBAS 3 weeks ago


  • As salam u alai kum , thank you for updated my email address , but when I am trying to recover my password , after I put my passport number and email address , i received a message that ,I suppossed to receive one OTP number in my email and I have to put the OTP number to recover or change my NUSUK password, I did try several times but I did not received any OTP . Please help me regarding this matter . my email address is: [email protected]
    Thank you
    AL Mohaimen Billah

    VISA NO: 6082275528
    VISA DATE OF ISSUE: 29/07/2022
    VISA VALID UNTIL : 29/07/2023
    PASSPORT NO: 587230578
    EMAIL: [email protected]

    — by AL MOHAIMEN BILLAH 3 weeks ago


  • Salam,
    I had already registered the apps when I performed Umrah in February 2022. We are going for another umrah soon. In February, I don't think at that time I have registered the email address and now I have also forgotten my password. How can I register in NUSUK once again using new email address? And how do I register for new password? Thanks a lot.

    — by Rozana binti Zakariah 3 weeks ago


  • have a e visa and trying to register for the Nusuk app. The one time pass code arrives by email and when I enter the verification code in the app it say "Incorrect entered data - 10010016". I have done this about 6 times now. The same applies when I try to login. I have tried to reboot the device and reboot the app to no avail. Can someone please help me? Thanks in advance

    — by Badrulizam 3 weeks ago


  • I am trying to make account on nusuk but after confirmation code it says incorrect data entered. Kindly solve my issue please

    — by Aqil Bawany 3 weeks ago


  • Everytime i entered the otp number i got 10010016 error what can i do

    — by Mahmoud magdy mohamed elaraby 3 weeks ago


  • I need to visit 2nd oct my app ismt working not login unable to take appointment pls help!

    — by Hajira khanum 3 weeks ago


  • Always get Error 10010016, I am in Madina and need a to book Riazul Jannah.

    — by Naheed 3 weeks ago


  • Not able to take appointment

    — by Hajira khanum 3 weeks ago


  • I would like to request to delete my account. The reason is because I forgot my password and to change my password, the verification will send to my email address. My email address is not exist anymore thus I need to create a new account. My passport no: A53509632, existing email is [email protected]

    I need help as soon as possible as my flight for umrah is tomorrow (1th November 2022). I would appreciate your help in this matter.

    — by zamri abdul kadir 3 weeks ago


  • As salam u alai kum .I was in Saudi Arab November 2021 to perform Umrah and my Nusuk app was set by the Reservation manager Haneen AL-Radadi (Dallah Taibah Hotel) her email address is [email protected] I can not remember my password . Now I was trying to recover my pass word for the Nusuk app after submit my all information , I received message that there is a OTP send to the [email protected] . Can you please change that email address and update with my email address whish is : [email protected] So I can recover my Nusuk password. My infromation are given below.
    Name: AL MOHAIMEN BILLAL
    VISA NO: 6082275528
    VISA DATE OF ISSUE: 29/07/2022
    VISA VALID UNTIL : 29/07/2023
    PASSPORT NO: 587230578
    EMAIL: [email protected]

    — by AL MOHAIMEN BILLAH 4 weeks ago


  • Visa no 6077559055
    Passport no A53667575
    Nationality Malaysia
    Kindly activate my account and change email id to [email protected]

    — by Rohaya Abdul 4 weeks ago


  • Passport no A53667575
    Visa no 6077559055
    My acoount had been banned. Kindly activate.
    Would like to email registered dan forgot my password

    — by Rohaya Abdul 4 weeks ago


  • I entered my conplete details in Nusuk aap but in final step it gives me an error of 10010060 plz help me sort out this issue

    — by Asma fazal 4 weeks ago


  • I am new user, entered my visitor visa and passport copy but it is giving me error 10010016 while all my data is correct

    — by Nesma Mohamed Rashad 4 weeks ago


  • Sir, I have to update my mobile no but I forget the password. Please help me to recover. 0599841024 - Mohsin Ali

    — by Mohsin Ali Muhammad Ali 4 weeks ago


  • I can't remember my Nusuk account password, I tried changing password but the 4 digit code sent by Nusuk to process the change never arrives in my e-mail, I am United Kingdom itizen; Nusuk customer service says it is not their problem, can you please help?

    — by suleiman yusuf 4 weeks ago


  • How to delete my Data to easy loan app

    — by Rasool bux 4 weeks ago


  • I can't get an appointment there is an error 10010016

    — by Arifkhan 4 weeks ago


  • I tried to create my account on my phone. But it fails in entering OTP. Every time I receive an OTP in my email I enter it but they system says it is incorrect. I have an upcoming Umrah trip but I am stuck right now. Please help urgently.

    — by Khalid Baig 4 weeks ago







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