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Contact Eatmarna

App by Ministry Of Haj & Umrah




Report an issue with Eatmarna.
Send the customer service your feedback so they can fix your issue asap.

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  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Ministry Of Haj & Umrah to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.



Eatmarna Features and Description

Based on the responsibility of the Ministry of Hajj and Umrah for the service of the guests of Rahman, it launched the ( Eatmarna ) application to enable those wishing to perform Umrah and visit to request the issuance of permits to enter the Two Holy Mosques to perform Umrah, visit and prayers according to the capacity approved by the concerned authorities to ensure the provision of a spiritual and safe atmosphere that achieves health precautionary measures and controls And the regulatory system, in integration with the 'Tawakolna application', to verify the safety of the health condition of the permit applicant

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Reported Issues


Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Etmarna not loging in, suspended.

    — by Pervez akhtar on Jan 21 2022


  • Changed my mobile number

    — by Ibrahim fazal on Jan 21 2022


  • my mobile number changed Eamanna is not opening

    — by Mubashir Farooq on Jan 21 2022


  • My mobile number has been changed, Eamanna is not opening in it

    — by Mubashir Farooq on Jan 21 2022


  • my mobile number is switched off Eamanna is not searching on it

    — by Mubashir Farooq on Jan 21 2022


  • When make new user account in eatmarna
    At the time of O T P verification shows
    You are not regoster in thawakkalana app
    But i have already have thavakkalna app same contact number

    — by Amina on Jan 21 2022


  • My passport no is N6088702
    My nationality srilanka
    my mobile no 00966538964657

    verification code not come to my mobile from Eatmarna for login. Kindly request to solve this problem

    — by Mohamed ashiq fathima shaima on Jan 21 2022


  • My old number Phone accidentaly deactivate and i didnt change yet with New number. How to change with New number so i can login agaian as usual. Please kindly answer me. Thank you in advance

    — by Dewanti on Jan 20 2022


  • I can not open my account.This is number 9846476146

    — by Fathimath Zahra on Jan 20 2022


  • I want to change my number in eatmarna how I can

    — by Furkan shahzad on Jan 20 2022


  • Assalamo alaikom!
    Please help me on how to open my eatmarna because i cant receive OTP because the number i used in eatmarna number is cant received…please help me to change me contact number to my eatmarna..thank you

    — by Mokiin Pangompig on Jan 20 2022


  • Assalamo alikom!
    I cant open my eatmarna because i cant receive OTP from the contact number in my eatmarna..
    How can i change the contact number i put in eatmarna? Please me on this…

    — by Mokiin Pangompig on Jan 20 2022


  • Today my and my wife have umrah appointment at 3:00AM to 6:00AM 20-01-2022..coming from dammam but I was getting late at 11 o'clock I cancelled my appointment but shows in 4 hours you cannot cancel the appointment..kindly cancel my appointment maybe I cannot get after 6 o'clock..now I reached taif...iqama number 2456675186 and my wife passport number is AF8215122

    — by Hamza Aslam on Jan 20 2022


  • I am unable to login since the code is going to my previous mobile number.

    — by Mohamed Rasheed on Jan 20 2022


  • Hi, I'm trying to register my father's details in the eatmarna app as an external mutamer. But when I enter the mobile no and selecting the correct country code (Sri Lanka). It is not capturing the country code when the verification message being sent. The app is sending the verification message without the country code. So I'm unable to receive the verification message. Please help.

    — by Umar on Jan 19 2022


  • I lost my cell phone number

    — by Arsalan Ahmed on Jan 19 2022


  • Kindly change my number to 0580398993 on eatmarna as my old number is not valid anymore and suffering alot in taking umrah appointments

    — by Shumaila fahim on Jan 19 2022


  • lost of my Phone this a old on 0591788167
    can you please update this new number 0570402481

    — by Arif on Jan 19 2022


  • I am unable to login my account as the OTP sent by app is on my closed phone number. Now i have new phone number and i have already updated on Absher, now i want to update my new phone number on Eatmarna App. Please help me...

    — by Mian Bilal on Jan 19 2022


  • My wife's Eatmarna is still registered to old sim card therefore I cant get the SMS to validate.

    Please help.

    — by Hassan Gafri on Jan 19 2022


  • I cannot login etemerna application because mobile number is blocked. I have new number, please update new number. Iqama number is 2297427292. Old number 0562537077, new number is 0548783352

    — by Mohammed Abdul basith on Jan 19 2022


  • im lost of my phone so please update my new number please 0570402481

    — by Arif on Jan 18 2022


  • I changed my number, and i want to log into my account but it sending the otp code to my other number that i lost. So how do I change my old number

    — by Hafsat Abdulmunaf on Jan 18 2022


  • 8686

    — by Arif on Jan 18 2022


  • My app is not working. I want to change my number as my old number is not working now. Whenever i was login it send otp to old number.

    — by Hira khan on Jan 18 2022


  • Hi!
    I would like to change my number on eatmarna to receive the code as it is registered on my old sim

    — by Amirah Bhatti on Jan 17 2022


  • I need Number change

    — by Jafor on Jan 17 2022


  • I want to change my mobile number on eatmarna how can i plz assist

    — by Salman on Jan 17 2022


  • I’m trying to create a new user but the text verification number is not coming through. I think the country code is not at the beginning, it may be that?

    — by Farida Khan on Jan 14 2022


  • Change phone number

    — by Mohammad Shohel Rana on Jan 14 2022


  • 2410

    — by Mohammad Shohel Rana on Jan 14 2022


  • My new mobile number has been stopped, now how can I change mobile number in my ehtmarna app?

    — by Azam Khan on Jan 13 2022


  • Last year i came KSA with visit visa, I applied tawakkalna and Eatmarna by my KSA number which is registered as visit visa owner number.

    And 4 month back i back to my country, because my visa is expired, and now i came KSA again with new visit visa.

    Unfortunately my KSA number already deactivated as per im out of KSA (visit visa owner number), and now my old KSA number isn’t working anymore.

    The case is, my Eatmarna cant enter anymore bcs need OTP from number. My number that registered in Eatmarna is my KSA number which is already deactivated now.

    What should i do?

    — by Hida Rizkiya on Jan 13 2022


  • Hi Team I need to change my number in Eatmarna as my previous sim is closed & I am not able to receive OTP from Eatmarna. Thanks

    — by Muhammad Uzair Durrani on Jan 13 2022


  • My Old Registered number is in my country but all Otp is sending there. I want change my number into etamarna App.

    — by Md Mahmud Al Fahad on Jan 13 2022


  • My account has been suspended
    How I need do?

    — by Omina on Jan 13 2022


  • Assalaam. I cannot log in to my apps.please help

    — by Ramlah Garon on Jan 12 2022


  • I have not been able to login

    — by Amir Mushtaq on Jan 11 2022


  • In my phone etamarna app is not opening its showing suspended

    — by Muhammed irfan on Jan 11 2022


  • I am unable to login my account as the OTP sent by app is on my closed phone number. Now i have new phone number and i have already updated on Absher, now i want to update my new phone number on Eatmarna App. Please help me...

    — by Afshan on Jan 11 2022


  • I changed my number in absher but eatmarna still using my old number could you update it

    — by Nauman on Jan 11 2022


  • 1. When want to apply for prayer, message service no allowed came out.
    2. After reinstalled back the application and fill in again all the requirement and click register icon, message phone number already registered camenout. Unable to do anything.

    — by Shamsuddin bin Jamali on Jan 10 2022


  • It is not logging in the eatmarna app.it is telling that my account has suspended contact technicians.why is it occurring?please help me out this.

    — by Syeda Fatima Ummehani on Jan 10 2022


  • Sir my name is md Abdul wadud khalilur i need change my eatmarna mobile number i Don't no who can singup my iqama number for eatmarna app now i need permit for umrah OTP number sent another Mobile number but i Don't no this number place check and change my number my iqama Number 2441047863
    Mobile number 0572549364
    Thank You

    — by Md Abdul wadud khalilur on Jan 10 2022


  • I want to change my mobile number. My first number is out of service. & log out of my Eatmrna account.

    — by Abdullah Khan on Jan 10 2022


  • I visited saudi 2 months ago.. now i came back i cant register eatmarna since it asked for old number. Pls help urgent

    — by Mat roff Rahmat on Jan 09 2022


  • I am a visitor from Denmark and am working in Riyadh as a doctor. I wish to do Umara along with my family but when I try to register myself then the Saudi no I got 0559479269 it says that this no is already registered. Please help me out as we plan to go there this weekend.

    — by Rizwan Siddiqi on Jan 09 2022


  • I am unable to book a permit for prophets visit. It’s asking me to select companion but not listing me. Please help urgent

    — by Latifa Patel on Jan 09 2022


  • I have multiple people trying to register with USA number but we are not getting OTP code

    — by Sumaiya Ismail on Jan 09 2022


  • I change my mobile number in absheer, tawakkalna but i am not able to change my contact number in eatmarna app kindly change my mobile number my iqama id number is 2473870539 and mobile number is 0532272428 thanks

    — by ayza bakhtiar on Jan 08 2022


  • Pls guide how to restore my application? It’s mistakenly deleted and my old number is not valid. My new number is +971502909566

    — by Muhammad Asghar Ali on Jan 08 2022


  • My application got deleted and I cannot create a new one as my old mobile number no more valid. Pls I want to use my UAE number +971-50-2909566, my permits are not showing on Tawakalna now. I am in Makkah and will be going to MADINA tomorrow.

    — by Muhammad Asghar Ali on Jan 08 2022


  • Assallamu alaikum
    I have made mistake registering on my eatmarna form I put wrong number for my passport number.

    Please can you delete my eatmarna account or change the passport number.

    Please call me on my mobile: 0531352927.

    JazakAllah khair

    Sarosh Khan

    — by Sarosh Khan on Jan 08 2022


  • I have got a sec SIM card here which has the no 0559479269 but when I try to register it says that this tel no is already registered. I will be highly obliged if you can reset this no so zI am able to perform Imrans with my family. Thanks.

    — by Rizwan Siddiqi on Jan 08 2022


  • I am trying to book an appointment for umrah, but it shows the error: "The permit cannot be issued due to the immunisation status of the below beneficiaries."

    I am fully vaccinated and it shows IMMUNE on my Tawakalna application. Please help.

    Name: Faiza Ashraf
    Tawakalna (border #): 4697493056
    Passport #:Nb1841821

    — by Faiza Ashraf on Jan 08 2022


  • I am unable to log in my account please update my account 03081814458 I need to perform umrah tomorrow in sha Allah

    — by Faiza Ashraf on Jan 08 2022


  • My sim is block wihch one in etamarna now I can't login and can't create a new account in new sim

    — by Kiramat Khan on Jan 07 2022


  • I am trying to register for an account. I have a phone with a US number but I am not receiving the confirmation code by email when I try to sign up on the Eatmarna app

    — by Aamir zia on Jan 07 2022


  • السلام عليكم سيدي
    مع الاحترام الواجب ، يُذكر أن أنا غلام فاطمة (رقم جواز السفر JM8450761 رقم الحدود 4737757668) قد فقدت الوصول إلى بطاقة Sim 0504534025 المرتبطة بحسابي في Eatmarna. مطلوب مساعدتي في هذا الصدد وتغيير هذا الرقم إلى 0581435702. سيكون هذا لطفًا منك.
    التفكير بترقب.
    يعتبر،
    غلام فاطمة

    — by Ghulam Fatima on Jan 07 2022


  • Asalam o Alikum Sir
    With due respect it is stated that I Ghulam Fatima (passport number JM8450761 border number 4737757668) have lost access to the Sim Card 0504534025 linked with my Eatmarna account. It is requested to help me in this regard and change this respective number to 0581435702. This will be very kind of you.
    Thinking in anticipation.
    Regards,
    Ghulam Fatima

    — by Ghulam Fatima on Jan 07 2022


  • Sir I like chane my mobil number this my new number 0532801708

    — by Khurramriaz on Jan 07 2022


  • Change mobile number

    — by Khurramriaz on Jan 07 2022


  • sir I have lost my sim please change my mobile number in application from 0504534025 to 0581435702 thanks in anticipation

    — by Ghulam Fatima on Jan 07 2022


  • Good Evening, I had signed up on the app but its not sending me verification code to candian number i think on the app it has +1112 when it should only be +1. Please fix it

    — by mohamed on Jan 06 2022


  • My old mobile number 0593714244 is blocked and now new number 0540682586 need to add so that I can access motharmna

    — by Usman Ali Khan on Jan 06 2022


  • My name is Mohamad Zairi Mohamad Yusof. Here is my complaint about a problem I encountered with your app Eatmarna.
    I bought a new SIM for my mobile +966 569243317, and I tried to register a new Eatmarna account, however the app says “mobile number is already registered” When I send forgot password the OTP send to my old blocked number +966 543464988 Now I cannot register Rawdah or perform Umrah. Please help because this is urgent we are not local citizen and are leaving Saudi in 10 days..


    Mohamad Zairi Mohamad Yusof
    New number: +966 569243317
    Passport # A55018098
    Birth date: 12 February 1975
    Old Number: +966 543464988
    Border number 4747042622

    Reach me on [email protected]

    — by Mohamad Zairi Mohamad Yusof on Jan 05 2022


  • My local number is 0531348732

    — by Andi Abdul Kadir Andi Kitta on Jan 05 2022


  • Salam
    8 of us alreain Madina. We installed Tawakkalna and the only issue some cannot access issue permit. We installed eatmarna unfortunately legging but managed to log in. The problem now I uninstall eatmarna and reinstall again but giving the problem saying wrong user name and password, which is we sure all same
    Pls help

    — by Andi Abdul Kadir Andi Kitta on Jan 05 2022


  • Hi. I am trying to login to my Eatmarna account but its jot logging in. Pls help me get into my account

    — by Amna Babar on Jan 05 2022


  • Not receiving OTP message for Eatamarna Application

    — by Shaik Hussain on Jan 05 2022


  • I can't log in
    Incorrect password
    Please help me
    To perform my Umrah

    — by Sukri Bin Saad on Jan 05 2022


  • I bought a new SIM for my mobile +966 569243317, and I tried to register a new Eatmarna account, however the app says “mobile number is already registered”

    When I send forgot password the OTP send to my old blocked number +966 543464988

    Now I cannot register Rawdah or perform Umrah. Please help because this is urgent we are not local citizen and are leaving Saudi in 10 days.

    — by Mohamad Zairi Mohamad Yusof on Jan 05 2022


  • I bought a new SIM for my mobile +966 569243317, and I tried to register a new Eatmarna account, however the app says “mobile number is already registered”

    When I send forgot password the OTP send to my old blocked number +966 543464988

    Now I cannot register Rawdah or perform Umrah. Please help because this is urgent we are not local citizen and are leaving Saudi in 10 days.

    — by Mohamad Zairi Mohamad Yusof on Jan 05 2022


  • Hi i just cane back to saudi and I don’t have my old sim with me in order to login the app i need the confirmation code which the app is sending on the previous number how can i change my number please i need to do this asap as i’m here for a very short period of time thanks

    — by Faisal Ali on Jan 04 2022


  • My account for Etmarna has been suspended. Please help!!

    — by Tehmina ILHAAM on Jan 03 2022


  • Unable to activate Etmerna app with US phone number. I am not receiving OTP code on my phone. I have activated the Tawakalna app.

    — by Azfar Farooq on Jan 03 2022


  • please resend my password, i cannot remember my password. thanks!

    — by Sonia Esteban on Jan 03 2022


  • need change mobile number

    — by mohammed ibrahim khaleel on Jan 03 2022


  • My account suspended

    — by JULIAWATI BT MD TAIB on Jan 03 2022


  • I am not receiving otp +12018444552

    — by Haq khan on Jan 03 2022


  • I cannot login to my account, it says the phone no already registered but i cannot open it

    — by Rahmat Kurniyadi Bin Mashhar on Jan 03 2022


  • I am trying to log into eatmarna with my iqama number but it is saying I am not immune however I have both doses.

    — by Sana Sheikh on Jan 02 2022


  • Please update my new number 0566826056 old number it's off.
    Thanks
    Best regards
    Khurram Tufail

    — by Khurram Tufail Muhammad Tufail on Jan 01 2022


  • I’m trying to log in but it’s going to old number which is no more existing with me please help me urgently

    — by Abdul khadar Mohammad on Dec 31 2021


  • I change my contact number in absheer, tawakkalna, in all aap but i cant able to change my contact number in EATMARNA AAP kindly please change my contact number my iqama id number:- 2493541524 contact number to input 0590520712. please help me with this.

    — by Muhammad saleem on Dec 31 2021


  • urgent help
    dear please change my current phone number in eatmarna app
    new number 0564514196 instead 0578953515 lost number
    i need to perform umrah tomorrow inshallah

    — by mohammad luqman khan on Dec 31 2021


  • Sir I have make this number00966560614846

    — by Wakeelrahman on Dec 31 2021


  • I keep get service not allowed When trying to book Umrah permit.

    — by Hasan on Dec 30 2021


  • Sir/Madam,
    Good Afternoon,

    I change my contact number in absheer, tawakkalna, in all aap but i cant able to change my contact number in EATMARNA AAP kindly please change my contact number my iqama id number:- 2167633011. contact number to input 0509956317. please help me with this.

    thanks and best regards,
    Mohammed Fazial Ahmed.

    — by Mohammed Fazial Ahmed on Dec 30 2021


  • I need to change my mobile number in eatmarna, to get the code for log in to eatmarna. My new mobile number is 0597371249.

    — by Ayesha Batool on Dec 30 2021


  • Please dear
    I have changed my phone number at ABSHER and I am trying to reserve appointment for umrah through the Eatmarna app. but they send me the verification code at my old phone number. Do you have any idea how to solve this problem
    By the way tawakolna was active now with the new number
    Thanks

    — by Sameh on Dec 30 2021


  • I am unable to login my account,when I put forgot password as well,it mentions that my country Is incorrect.please look into it

    — by FATHIMA AFFRAH MOHAMMED NAFFAN on Dec 30 2021


  • I could not get nay rtansaction for my payment of $9.99/month for U-tube monthly due

    — by Swapan Roychowdhury on Dec 29 2021


  • My eatmarna is not working even with correct information

    — by Sara Kamal on Dec 29 2021


  • Not receiving OTP message for Eatamarna Application

    — by Ahmed Salah on Dec 29 2021


  • My son and daughter

    — by Omar Klobocista on Dec 29 2021


  • The code is not coming to my phone
    My phone number is 001 856 5242531

    — by Omar Klobocista on Dec 29 2021


  • Sir my number is off this is my new number 0597067544 plz cahnge this number plz plz plz

    — by Asifali on Dec 28 2021


  • Number is offf sir plz change this number 0597067544

    — by Asifali on Dec 28 2021


  • I want to change Indonesia mobile number +62818189666 that used to login Eatmarna to become Saudi number 0570200351 because I got difficult in which the OTP that sent to +62818189666 has never shop up.
    Please help me to change.
    Thank you.

    — by Erna Melinda Amiek Maksum on Dec 28 2021







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