Published by Samsung Electronics Co., Ltd. on Sep 5, 2024

contact Samsung TV Plus - TV & Movies Chat with our AI-based Samsung TV Plus Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Samsung TV Plus?



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Why chat with our AI Samsung TV Plus Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Samsung TV Plus.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. It has a good selection of channels, a lot of classic TV, and is good for the kind of person who misses being able to flip through channels before deciding on something to watch.I've tried many of these "free streaming" apps on Android and Windows 10.

2. However what I have a problem with the free apps from streaming platforms say that they have local channels and you are not able to find the ones for your city or they are all news stations that do not have full access to the whole content.

3. I love that the app has a good selection of live channels, but it's movie selection is lacking.

4. Idk how often I'll be using it, but if you are in need of free TV streaming, it doesn't get much better than this app.Edit: Works in Hawaii and does not require GPS.

5. Bluetooth is OFF.When I start the app, I want the sound to be on... or at least have an option in its settings to allow the app to start either way.Gave this a try and it's totally fine if you're looking for a classic television experience.

6. When you say local channels make it relevant to the zip code that that person is using.The app is visually stunning and easy to use.

7. My son enjoyed it on a road trip so that's a win in my book.I read the email on my Samsung tablet, clicked on the link thought I would download it to try.

8. Great video quality and normal amount of commercials, plus the ability to save favorite channels.

9. I would like to see more movies being offered (maybe have a week where new movies can be watched for free for a short period of time).

10. The ads are really starting to pour in now and most are so repetitious that it makes me want to turn Samsung TV off.

11. Does not need Chromecast support, works with all Roku and Firestick devices.

Steps to Troubleshoot & Fix Samsung TV Plus Issues

1. Fix Samsung TV Plus Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Samsung TV Plus: Restarting the app will resolve most errors.
  2. Update the Samsung TV Plus App. Here is how:
    1. On Android goto PlayStore » Search for "Samsung TV Plus" » Open Samsung TV Plus - TV & Movies » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Samsung TV Plus » click "UPDATE".
  3. Clear Samsung TV Plus - TV & Movies app cache: Clearing cached data will force your app to retrieve the latest data directly from Samsung TV Plus servers.
    1. On Android, goto Settings » Apps » Select "Samsung TV Plus - TV & Movies" » click Storage » click "Clear Cache".
  4. Check Samsung TV Plus app permissions. If any of these permissions required to use your device's features are disenabled, Samsung TV Plus might not work.
  5. Uninstall and reinstall Samsung TV Plus. If nothing else has worked, completely uninstall Samsung TV Plus then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Samsung TV Plus not working


2. Fix Samsung TV Plus Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Samsung TV Plus be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Samsung TV Plus not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Samsung TV Plus may not be able to connect to the Internet when running in the background.

Reported Issues

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