Contact V LIVE Customer Service

Why should I report an Issue with V LIVE?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of NAVER Corp. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. So in general, it's just more of a downgrade and it is just harder to find videos or certain things you are looking for.Can you guys PLEASE improve on streaming videos!!! I can barely watch things without it freezing all the time.

2. Please help with accessing purchased concert.I can watch videos from TWICE with English subtitles now, lol.

3. - sometimes the can app can be a bit buggy by not sending notifications and such but it's still a good app and one I recommend for all of those who are interested in spending more time with their favorite idols!I wish I hadn't updated now.

4. when I try to cast it on the tv, there are no subtitles!!! WHYYYY! Everything else is fine, but I love seeing it on a bigger screen (I have terrible eye sight and cannot be glued to the phone for long time), but with no subtitles I cannot enjoy the content fully.

5. But the new version keeps on stopping the videos i am trying to watch.

6. The notification button doesn't show lives or videos at all.

7. 😂 This is a very great app to watch more from your favorite K-Pop artists (VODs or livestreams) for free, but you can also go the subscription route.

8. I also purchased an all access to a concert but cannot locate any of its videos.

9. Each group's page shows just their latest video and you have to actively scroll past them 1 video at a time to find the video you want.I'm struggling with this app because it is very hard to navigate.

10. You cannot reach the catagory of years for videos anymore.

11. I am an English speaker and I cannot seem to find a way to get English subtitles so I can follow the conversations.

1. Fix V LIVE Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart V LIVE: Restarting the app will resolve most errors.
2. Update the V LIVE App. Here is how:
   1. On Android goto PlayStore » Search for "V LIVE" » Open V LIVE » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for V LIVE » click "UPDATE".
3. Clear V LIVE app cache: Clearing cached data will force your app to retrieve the latest data directly from V LIVE servers.
   1. On Android, goto Settings » Apps » Select "V LIVE" » click Storage » click "Clear Cache".
4. Check V LIVE app permissions. If any of these permissions required to use your device's features are disenabled, V LIVE might not work.
5. Uninstall and reinstall V LIVE. If nothing else has worked, completely uninstall V LIVE then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing V LIVE not working

2. Fix V LIVE Server issues & Internet Connection

1. Check network connection: An unstable Internet will make V LIVE be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to V LIVE not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, V LIVE may not be able to connect to the Internet when running in the background.