Contact Life360 Customer Service

Why should I report an Issue with Life360: Live Location Sharing?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Life360 to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The notifications do not work well but for the money ( free version) it's great!I like having this app, my biggest complaint is that we have one family member that it has issues updating their location all the time.

2. There has never been any return contact.I've had it for several months and it's been amazing! EXCEPT for the last few months.... the location accuracy isn't very good and the biggest issue is it doesn't notify us when someone leaves a location... both my boyfriend and I are first responders and we rely on this app for when we don't hear from one another for long periods of time.

3. I have tried contacting you several times with issues such as showing drives that never happened, being at places that we were not at, not being able to set arrive/leave notifications.

4. I would love a feature where I can turn off my location, for individual persons, for those certain times when your friends or family don't need to know your every move.

5. 30% of the time it doesn't work when you need it to even though our phones don't have dead zone.the App works great most times.

6. Put in a separate message location, not on the middle of the map! Get used to seeing "[Name] could not be located" as you will be seeing it all the time.

7. I had to turn off ALL notifications to get it to stop (although, not the in app pop ups), which makes it hard to use any part of the app without actually having it open.Works occasionally for me.

8. It's not unusual for it to go an hour+ without updating, and since he's going multiple places every day for his job it would be helpful if it stayed current & was accurate.

9. Very frustrating!I am seriously about to delete this app simply because it keeps spamming my notifications with "turn off battery optimization" notifications, both through push notifications on my phone, and pop ups in app.

10. One star lost to notification sound, one star lost because of the incredible inaccuracy at times.I have been using 360 for a few years now.

11. One star off for bad updating or glitching location badly.

1. Fix Life360 Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Life360: Restarting the app will resolve most errors.
2. Update the Life360 App. Here is how:
   1. On Android goto PlayStore » Search for "Life360" » Open Life360: Live Location Sharing » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Life360 » click "UPDATE".
3. Clear Life360: Live Location Sharing app cache: Clearing cached data will force your app to retrieve the latest data directly from Life360 servers.
   1. On Android, goto Settings » Apps » Select "Life360: Live Location Sharing" » click Storage » click "Clear Cache".
4. Check Life360 app permissions. If any of these permissions required to use your device's features are disenabled, Life360 might not work.
5. Uninstall and reinstall Life360. If nothing else has worked, completely uninstall Life360 then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Life360 not working

2. Fix Life360 Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Life360 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Life360 not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Life360 may not be able to connect to the Internet when running in the background.