Contact JustIN Customer Service

Why should I report an Issue with JustIN Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Salto Systems to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Combined with user-convenient features such as user friendly design or multi key possibilities to use the same app in different buildings, locations and for different applications, JustIN Mobile access control technology simplifies card issuing, fob and traditional pin code management that can be lost, forgotten or broken by offering flexibility for diverse applications.

2. The SALTO XS4 platform offers a wide range of the most comprehensive and versatile products, which allows SALTO to provide access control for the most diverse sectors - from office and government buildings to healthcare, public institutions, education, hospitality and airports.

3. SALTO JustIN Mobile access technology simplifies the users and dynamic key management process of users in a building.

4. By creating the data-on-card based SALTO Virtual Network (SVN), SALTO has revolutionized access control around the world and set new standards in security, comfort and cost-effectiveness which will remain future proof.

5. Since 2001 SALTO has been delivering the most technologically advanced electronic access control solutions in the market - wire-free and keyless.

6. Driven by continuous innovation and development, SALTO has established itself over more than ten years as one of the top five market-leading providers of electronic access control solutions.

7. Plus, the technology isn’t limited to one building or hotel room -- it can also be used by the staff and users on multiple sites for any kind of access types like main entrance doors, elevators, car park barriers, meeting rooms, etc.

8. SALTO access control solutions can be found in over 90 countries on more than 2,5 million access points. @SaltoSystems never ceases to improve!

9. Technologically cutting-edge, SALTO Mobile means the end of lost key hassles, expenses and waste.

10. Receiving a key generated electronically on their smartphone, previously identified and authorized by the system, they can unlock the assigned doors from the JustIN Mobile app by selecting the appropriate key.

11. In addition to its headquarters in Oiartzun (Spain), SALTO now has offices in 26 countries worldwide.

1. Why does the music stop when you unlock a door with JustIN? In the nineties, I could listen to my walkman uninterrupted whilst unlocking any door with its respective key and it took about 1-3 seconds.

2. Pulling out a key and turning the lock takes about 30% of the time it takes to pull out a mobile, start the app, and wait for the door to unlock.

3. Barebones app, shame.Update: The app doesn't cut my music anymore - Got no problems -- Takes twice as long as a key and cuts your music in the process.

4. Not to mention, the walkman played Pearl Jam uninterrupted through the...Decent app but has a few problems -Android widget doesn't work.

5. I was hoping I could just put my phone to the pad and get in, but I'm forced to put my things down to open the app and then click another button AND THEN wait for it to connect and give me access.

6. Works once or twice but takes forever to detect the large sensors, even with nothing between the phone and sensor.

7. I don't understand how a passive fob works 100% of the time and an active phone signal works less than 5% of the time.

8. (Already streaming music from watch to headphones, so having the key on the watch would remove all bulk).This was introduced to control the locks at my home and place of employment.

9. I'm still using my keycard and will probably cancel the membership if no widget is made.Doesn't work.

10. Forced by holiday accommodation to use this app and phone won't recognise the lock 99% of the time.

11. Took old phone out of box after a couple of weeks, turned it on and got keys there, which I wouldn't expect to be the case.

1. Fix JustIN Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart JustIN: Restarting the app will resolve most errors.
2. Update the JustIN App. Here is how:
   1. On Android goto PlayStore » Search for "JustIN" » Open JustIN Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for JustIN » click "UPDATE".
3. Clear JustIN Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from JustIN servers.
   1. On Android, goto Settings » Apps » Select "JustIN Mobile" » click Storage » click "Clear Cache".
4. Check JustIN app permissions. If any of these permissions required to use your device's features are disenabled, JustIN might not work.
5. Uninstall and reinstall JustIN. If nothing else has worked, completely uninstall JustIN then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing JustIN not working

2. Fix JustIN Server issues & Internet Connection

1. Check network connection: An unstable Internet will make JustIN be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to JustIN not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, JustIN may not be able to connect to the Internet when running in the background.