Contact Rover Customer Service

Why should I report an Issue with Rover - Dog Boarding & Walking?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Rover.com to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. With over 100,000 pet sitters and dog walkers in the U. S. and Canada, Rover makes it easy to book pet care you can trust. • 95% of reviewed services receive a perfect 5-star rating. • Every service booked on Rover is backed by The Rover Guarantee and 24/7 support. • Contact and message sitters and dog walkers, right from the app.

2. Through the app, get adorable photo updates, GPS tracking of your dog’s walk, an easy way to message sitters or manage your business, and a secure way to book and pay.

3. The Rover app was created for dog people by The Dog PeopleTM.

4. Rover is the #1 pet sitting and dog walking app.

5. Get trusted pet care in your neighborhood.

6. Receive messages from sitters when you're on the go. • Get a map of your dog's walk, pee/poo and food/water alerts, and a personalized note from your sitter or dog walker. • Send photos, videos, and messages to pet owners with just a few taps. • Get paid on the go—it’s simple and secure with the Rover app. • Seamlessly manage your business, even if you're at the dog park. • Enable push notifications to respond faster than ever to booking requests. • Create Rover Cards to seamlessly share information with your clients.

1. Though the system is set up to send out quick messages to remind users of its terms of service at any suspect of work being done around the app, they are very slow to respond to concerns brought up through customer service and is difficult to access.

2. Also keep getting annoying updates to update my profile and calendar.I'm happy this service exists but this is one of the worst experiences I've ever had.

3. Service is great, customer support is great, but the app itself is not user friendly.

4. Very difficult to resolve issues or even contact customer service directly with any issues.

5. No weekly or monthly rates.The calender update is confusing, its hard to make sure my availability is what I want it to be, before the colors would show availability and it was much easier.

6. It's hard to get back to search results, the inbox is divided by purpose instead of most recent messaged being first, and don't even ask me how to change a password because apparently it's not possible even when security risks are present.

7. Literally such a frustrating app design, I hate it.I find this service leaves a lot be desired.

8. Customer service is hard to reach out to and get responses from.

9. Very expensive and a lot of unreliable walkers and with no accountability for their terrible service.

10. It shouldn't be so labor intensive to find a walker.I'm a sitter and I signed up using my Facebook account.

11. I don't want to create a new account after going through the whole application process and already submitting for a background check.

1. Fix Rover Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Rover: Restarting the app will resolve most errors.
2. Update the Rover App. Here is how:
   1. On Android goto PlayStore » Search for "Rover" » Open Rover - Dog Boarding & Walking » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Rover » click "UPDATE".
3. Clear Rover - Dog Boarding & Walking app cache: Clearing cached data will force your app to retrieve the latest data directly from Rover servers.
   1. On Android, goto Settings » Apps » Select "Rover - Dog Boarding & Walking" » click Storage » click "Clear Cache".
4. Check Rover app permissions. If any of these permissions required to use your device's features are disenabled, Rover might not work.
5. Uninstall and reinstall Rover. If nothing else has worked, completely uninstall Rover then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Rover not working

2. Fix Rover Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Rover be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Rover not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Rover may not be able to connect to the Internet when running in the background.