Contact Rosie Customer Service

Why should I report an Issue with Rosie?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Rosie Applications Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Rosie partners with the local retailers you know and love, to offer convenient online grocery shopping for curbside pickup or home delivery.

2. Simply create a free account with Rosie, select your favorite store and begin adding items to your cart.

3. When you have completed shopping, choose the day, and time that works best for you to receive your groceries.

4. Your order will be sent to your neighborhood grocer, hand selected by a personal shopper, and ready for you at the time you chose. - Enhanced product detail views with substitution, and preference notes for personal shoppers. - Can't Find It lets you place special orders for hard to find products. - My Lists lets you create frequently used shopping lists for faster shopping. - My Orders allows you to view past orders and re-order quickly. - Help widget gives you access to Rosie's full suite of help center articles via the app. - Intuitive and user friendly checkout process makes shopping a breeze. - Order online for same-day delivery, or in-store pickup from grocery stores near you. - Access all the items you would find in-store, even household supplies. - Simplify shopping with personalized recommendations. - All items hand-selected by local grocers to meet your preferences. - Sync your Rosie shopping experience seamlessly across the Rosie mobile app and website.

1. But I just went in to order groceries tonight and it took twice as long to order because the design has changed, and now I have to click the item before being able to add to my cart, rather than having an "add to cart" option next to each item like it used to.

2. Bad interface, clicking an item adds it to your cart instead of taking you to the item's page, you have to click specifically on the items picture to do that, you cant use your phones back arrow you have to use the X on the app's page.

3. Once your order is placed I'm finding no way (intuitive or not) to actually view the list of items that I ordered.

4. If an item needs to be added after the order is complete you have to phone the store and talk to them to add the item.

5. And... both the app and browser versions save your cumulative order so you can build it on the fly, close and reopen as often as you like before ordering to add more items, and then complete your order.

6. I couldn't click on the red cart button at the bottom of my screen, and I had to rotate my phone to change the view.

7. Your list of items you carry at Maceys is spotty, so I have to search for most items by brand and name, which usually works, but if I don't remember the brand, I am out of luck.

8. I can't even successfully check out anymore (it freezes after you add your phone number so you can't click continue.) If you are logged into your account you can log in on the website and finish there though, which is a relief after an hour of frustrating shopping.

9. When viewing an item it is frustrating you can't use your BACK button to return to the list.

10. My favorites list is gone and there's no way to favorite an item so I can find it easily.

11. It took me 30 minutes to put 10 items in my cart, and then I gave up.

1. Fix Rosie Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Rosie: Restarting the app will resolve most errors.
2. Update the Rosie App. Here is how:
   1. On Android goto PlayStore » Search for "Rosie" » Open Rosie » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Rosie » click "UPDATE".
3. Clear Rosie app cache: Clearing cached data will force your app to retrieve the latest data directly from Rosie servers.
   1. On Android, goto Settings » Apps » Select "Rosie" » click Storage » click "Clear Cache".
4. Check Rosie app permissions. If any of these permissions required to use your device's features are disenabled, Rosie might not work.
5. Uninstall and reinstall Rosie. If nothing else has worked, completely uninstall Rosie then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Rosie not working

2. Fix Rosie Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Rosie be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Rosie not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Rosie may not be able to connect to the Internet when running in the background.