Contact Roon Essentials Remote Customer Service

Why should I report an Issue with Roon Essentials Remote?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Roon Labs to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Browse your library, play your favorites, and configure your Roon Essentials system.

2. Note that this application is only designed to work with Roon Essentials hardware such as the ELAC Discovery.

1. Supposedly it is being fixed, but if you plan to get a Elac Discovery music server (which is the only device currently this app controls) realize that you won't currently be able to control it from an Android 10 device.Can not use the keyboard within the app (ex.

2. Love it! Original review 5/10/2020 In its current state, the app just hangs at the initial logo screen for Android 10.

3. Both regular Roon and Roon Essentials repeatedly advise the end user that their gear needs to be top notch to enjoy high end audio performance.

4. On the contrary, I have been blown away by it.Update 6/15/2020 The updated app works fine on Android 10.

5. If there are any drawbacks: It would be nice if the font size could be controlled to make it easier to read the voluminous information this app returns about songs, artists and genres in collection.

6. Found the discovery server and I can play through my NAS and stream from TIDAL without any problem.

7. Worked very well until recent Android update.

8. So long as the gear is correctly integrated into the network, this app excels.

9. Sits on title screen nothing happens.

10. If you have bad gear or bad wifi you will have a bad experience.

11. It is not the apps fault if your gear is sub par.

1. Fix Roon Essentials Remote Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Roon Essentials Remote: Restarting the app will resolve most errors.
2. Update the Roon Essentials Remote App. Here is how:
   1. On Android goto PlayStore » Search for "Roon Essentials Remote" » Open Roon Essentials Remote » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Roon Essentials Remote » click "UPDATE".
3. Clear Roon Essentials Remote app cache: Clearing cached data will force your app to retrieve the latest data directly from Roon Essentials Remote servers.
   1. On Android, goto Settings » Apps » Select "Roon Essentials Remote" » click Storage » click "Clear Cache".
4. Check Roon Essentials Remote app permissions. If any of these permissions required to use your device's features are disenabled, Roon Essentials Remote might not work.
5. Uninstall and reinstall Roon Essentials Remote. If nothing else has worked, completely uninstall Roon Essentials Remote then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Roon Essentials Remote not working

2. Fix Roon Essentials Remote Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Roon Essentials Remote be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Roon Essentials Remote not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Roon Essentials Remote may not be able to connect to the Internet when running in the background.