Contact VR Cinema Customer Service

Why should I report an Issue with VR Cinema - Moon VR Player: 3d/360/180/Videos?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Rock VR to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Other than that, thx for this great free stream player.By far the best vr player I found: free, no ads, good in-video controls and also I love that I can browse my files with the VR on Some things could be improved: the app should allow me to change the default settings like split screen and 180 or 360 (currently I have to set everything every time I open a video) and also almost every time I open a video, the player goes to the right and I have to re-adjustThe app looks great and in vr navigation works well.

2. Please move it to somewhere else or make it disappear until the some button is pressed.KM Player VR is one best choice at Play Store in free apps along with VRTV Free, 2MVR & Moon VR player.

3. I'll wait for future update, but for now delete.The app is simple and easy to use however there's no contents appearing on the main page and the VR player doesn't separate SBS video frames instead it just copies the entire video into a second frame.

4. I can choose the video in 2d mode with hand and play it but everytime I need to open next one I had to do it with hand again.

5. Please don't mind that do some featchers improve as display folder type play, all video type play and same as audio.

6. So that Moon vr player is best than other vr apps.

7. More options and controls are recommended to make this app work.bad. i got a samsung vr headset and was able to watch all kinds of footage on it using the moon vr.

8. Minor complaint would be that when the screen is huge you can't look at the bottom without the menu getting in the way.

9. I had to select "3D, 180, side-to-side" every time I open a new video.

10. But I started getting motion sickness from this player alone.

11. Lastly, this app would be perfect if you could change the position menu button in VR mode.

1. Fix VR Cinema Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart VR Cinema: Restarting the app will resolve most errors.
2. Update the VR Cinema App. Here is how:
   1. On Android goto PlayStore » Search for "VR Cinema" » Open VR Cinema - Moon VR Player: 3d/360/180/Videos » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for VR Cinema » click "UPDATE".
3. Clear VR Cinema - Moon VR Player: 3d/360/180/Videos app cache: Clearing cached data will force your app to retrieve the latest data directly from VR Cinema servers.
   1. On Android, goto Settings » Apps » Select "VR Cinema - Moon VR Player: 3d/360/180/Videos" » click Storage » click "Clear Cache".
4. Check VR Cinema app permissions. If any of these permissions required to use your device's features are disenabled, VR Cinema might not work.
5. Uninstall and reinstall VR Cinema. If nothing else has worked, completely uninstall VR Cinema then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing VR Cinema not working

2. Fix VR Cinema Server issues & Internet Connection

1. Check network connection: An unstable Internet will make VR Cinema be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to VR Cinema not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, VR Cinema may not be able to connect to the Internet when running in the background.