Contact OutDoors GPS Customer Service

Why should I report an Issue with OutDoors GPS - Offline OS Maps?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of RoadTour LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. However, although I have downloaded them and the "mini-scale", My Maps still don't work, as it says I still need to download the mini-scale map! In its current form the app does not work even after two further updates and is driving me towards a decision to drop it and subscribe to the actual Ordnance Survey product.So am I to assume that this app is now dead, and the money I have spent on offline maps is lost for ever? It used to be very good, but is now completely unusable, even with the "trick" of removing the external storage and installing maps on built-in memory.

2. I like so many others was unable to view all my purchased maps at first, even after downloading them! The solution I found was to remove the app then reinstall it again followed by downloading my previously purchased maps again to finally see them...still trying to find my way around the app but at least now I can see my maps...maps are good, but planning a new route is excruciating.

3. And improvement would be the shared routes from the community - you can't see them on the map before downloading so adding that functionality would help.[Edit]: Acter completely uninstalling and reinstalling the app, I am now able to view my downloaded maps using the My Maps view.

4. Would like more support of .kml/.kmz to make importing and exporting points and routes easier.Like others, have paid for individual maps, but am now unable to download them to my device.

5. The update to version 5 wiped out my purchased maps which were only restored after several emails to technical support.

6. Such a shame, not just because of the money I've wasted, but it was excellent, with the web version as well for planning routes.The recent update threw up a bit of an issue...the old quote of 'if it ain't broke don't fix it' springs to mind.

7. It appears that the reason is that not enough points are recorded during the walk, so creating straight lines about every 0.5 miles instead of following the actual route.

8. when plotting it keeps freezing, so you have to save as you go, otherwise you start again from the beginning, so not really useful for longer hikes or bike rides.I have just signed up for this App, so thought I would try it out on a short walk of about 3 miles.

9. I have spent around £100 on various 'lifetime' OS Maps and they are not interested in refunding me.

10. If a fix is not in evidence soon, I will be asking for the app to be removed from the Play store and my money returned.I've totally lost confidence in this product.

11. To my surprise the distance on completion recorded around 2.5 miles, which is pretty useless if you want to know how far you have walked.

1. Fix OutDoors GPS Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart OutDoors GPS: Restarting the app will resolve most errors.
2. Update the OutDoors GPS App. Here is how:
   1. On Android goto PlayStore » Search for "OutDoors GPS" » Open OutDoors GPS - Offline OS Maps » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for OutDoors GPS » click "UPDATE".
3. Clear OutDoors GPS - Offline OS Maps app cache: Clearing cached data will force your app to retrieve the latest data directly from OutDoors GPS servers.
   1. On Android, goto Settings » Apps » Select "OutDoors GPS - Offline OS Maps" » click Storage » click "Clear Cache".
4. Check OutDoors GPS app permissions. If any of these permissions required to use your device's features are disenabled, OutDoors GPS might not work.
5. Uninstall and reinstall OutDoors GPS. If nothing else has worked, completely uninstall OutDoors GPS then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing OutDoors GPS not working

2. Fix OutDoors GPS Server issues & Internet Connection

1. Check network connection: An unstable Internet will make OutDoors GPS be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to OutDoors GPS not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, OutDoors GPS may not be able to connect to the Internet when running in the background.