Published by Tenor Google on Nov 15, 2023

Report an issue with GIF Keyboard.
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Why should I report an Issue with GIF Keyboard by Tenor?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Tenor Google to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact GIF Keyboard by Tenor image 1 contact GIF Keyboard by Tenor image 2

About GIF Keyboard by Tenor

1. Express the emotion, inside joke, or clever response you want to share. - Send the right GIF or video to express exactly what you’re trying to say, directly from your keyboard! - Search Tenor’s millions of GIFs and videos to find the one that perfectly fits your moment.

2. With Tenor’s GIF Keyboard you can discover the right GIF or video to visually sum up exactly what you’re trying to say, directly from your keyboard.

3. You can also search by emoji. - Need inspiration?

4. Browse by category like reactions, trending topics, and more.

5. Developers -- interested in integrating Tenor GIF Search into your apps, services, or websites? Visit tenor. co/gifapi to get your API Key.

GIF Keyboard Customer Insights

1. I used to love Tenor.The app was working just perfectly and then today on the 11th of May the app keyboard stopped working and closes the app I've tried uninstalling the app also I delete it all the data reinstall the app and it's still shutting down the keyboard is non-operational and I cannot send anything from the appWhat is the deal 2 years ago when I downloaded it.

2. Please fix.With the latest June 23 update to the Android app, you can no longer click on your uploaded GIFs to be able to send them.

3. The worst part is there's no option to create a gif anymore except to record... myself??? What happened to screen record? That was kind of the whole point that I could make my own very specific gifs.

4. I had 0 problems and now every time I trying to send somebody in the whole thing disappears.

5. They also don't let you edit tags to a gift once uploaded, and when you try to re-upload everything gets stuck in "content pending review"This has been a great app for over two years.

6. Trouble logging in, file not appearing in Discord keyboard, files can't be found sometimes when searching in Tenor website.

7. Literal hours wasted trying to send a simple gif.

8. Gifs no longer send as gifs but, instead, just a still image.

9. When you try to add caption, it will 95% of the time present an error message "Could not connect to internet.

10. I choose a GIF, hit send then messenger, and that's where it shuts down.

11. But then i check uploads and it's uploaded the same gif 20 times.I don't understand why you guys haven't fixed so many issues.

Steps to Troubleshoot & Fix GIF Keyboard Issues

1. Fix GIF Keyboard Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart GIF Keyboard: Restarting the app will resolve most errors.
  2. Update the GIF Keyboard App. Here is how:
    1. On Android goto PlayStore » Search for "GIF Keyboard" » Open GIF Keyboard by Tenor » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for GIF Keyboard » click "UPDATE".
  3. Clear GIF Keyboard by Tenor app cache: Clearing cached data will force your app to retrieve the latest data directly from GIF Keyboard servers.
    1. On Android, goto Settings » Apps » Select "GIF Keyboard by Tenor" » click Storage » click "Clear Cache".
  4. Check GIF Keyboard app permissions. If any of these permissions required to use your device's features are disenabled, GIF Keyboard might not work.
  5. Uninstall and reinstall GIF Keyboard. If nothing else has worked, completely uninstall GIF Keyboard then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing GIF Keyboard not working


2. Fix GIF Keyboard Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make GIF Keyboard be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to GIF Keyboard not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, GIF Keyboard may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I have downloaded the app onmy phone 3 or 4 times, but there are too many bugs in the app and the app is crushed as it does not sign me up. All the times, it just says "handshake fail" whenever I try to sign up and there is no gif to show in the app. Kindly resolve this issue

    — by Anam Siddiqui 1 year ago

  • i want my account completely deleted along with all the data

    — by matt 2 years ago

  • Please remove this acc don’t want it

    — by valerie spry 2 years ago

  • Remove please do want

    — by valerie spry 2 years ago

  • Delete this gif please I accidently uploaded it. the link is: https://tenor.com/view/gif-22212689 and the email associated with it is DanielKamkar2000@redacted which is also my email.

    — by Daniel Hossieni 2 years ago

  • This is the 3rd time I have requested that my account be terminated. It causes my Mac computer to crash and I have been unable to delete it. Do it now or I am going to report it to the CA Regulations Board.

    — by Carolyn Harrington 3 years ago