Contact FAKAZA Customer Service

Why should I report an Issue with FAKAZA - South African Music?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of StvMartin2019 to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The app is good... Sound quality has improved since the last time I downloaded the app but still needs more improvement... Well the app is good but still needs improvement like being able to access the artist profile with the artist songs, and ads are so irritating 😩I just downloaded the app but it does not work especially when I want to download the music this app does not give me the option to download musicThe app is on another level 100%, it makes downloading music much easier and fasterDon't like it.

2. It says South African music but it doesn't have gospel music.

1. Fix FAKAZA Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart FAKAZA: Restarting the app will resolve most errors.
2. Update the FAKAZA App. Here is how:
   1. On Android goto PlayStore » Search for "FAKAZA" » Open FAKAZA - South African Music » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for FAKAZA » click "UPDATE".
3. Clear FAKAZA - South African Music app cache: Clearing cached data will force your app to retrieve the latest data directly from FAKAZA servers.
   1. On Android, goto Settings » Apps » Select "FAKAZA - South African Music" » click Storage » click "Clear Cache".
4. Check FAKAZA app permissions. If any of these permissions required to use your device's features are disenabled, FAKAZA might not work.
5. Uninstall and reinstall FAKAZA. If nothing else has worked, completely uninstall FAKAZA then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing FAKAZA not working

2. Fix FAKAZA Server issues & Internet Connection

1. Check network connection: An unstable Internet will make FAKAZA be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to FAKAZA not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, FAKAZA may not be able to connect to the Internet when running in the background.