Contact DriverConnect Customer Service

Why should I report an Issue with DriverConnect?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Rand McNally to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Fleet managers can administer, communicate, generate reports and may also view vehicle locations on a map using Rand McNally DriverConnect web portal.

2. For a small subscription fee, users may access the Rand McNally DriverConnect web portal, where up to six months of HOS logs, DVIRs and fuel receipts can be stored.

3. The app stores location information with duty status changes and transmits the position information to the DriverConnect portal to track and trace a vehicle.

4. The app automatically syncs with the Rand McNally DriverConnect portal via Wi-Fi or cellular networks, providing the most up-to-date reports.

5. Drivers may choose to message the fleet safety personnel using standard Forms.

6. The app allows users to store images in DVIRs and also to store fuel receipts useful for filing IFTA reports.

7. Fleet personnel can also send workflows to the drivers and drivers can update the fleet personnel using the Forms in the workflow.

8. The app allows users to record, view, edit and track On Duty, Driving, Off Duty and Sleeper-Berth duty statuses in a logbook.

9. The app allows drivers and fleet personnel to communicate via messaging.

10. Federal exemptions such as passenger carrying, oil and gas, construction material, motion picture, non-CDL drivers and agricultural operations are also supported.

11. The engine metrics displayed as gauges include: average fuel economy, coolant temperature, and boost pressure.

1. But what do you expect from a company that does not have 24hr support even though 90% of their customers work 24/7..Update to the 21st century Rand there is plenty of others out there that want my business.The phone app don't even have a night mode.

2. I was able to get a log correction done so no worries, but it shouldn't be an issue... That wouldn't happen on paper.The app does the job, but it is needlessly annoying along the way...example: take a 10 hour reset not connected to the device? That is going to be about a 1 hour reconnect time.

3. Stay Away!The app works perfect! It worked good on my I phone but was not able to choose Texas intrastate as hours of service.

4. I have enough to watch and worry about while driving, now I have to worry what is my log going to look like when an officer wants to look at it.Ran great for two years untill last update now showing off when driving but continues to count miles.

5. Dont have a good phone signal? Good luck with status changes, logging off, or certifying logs...ive had service for over a year now.

6. I do wish I had WiFi but may upgrade at a matter time.Ever since the last update the app is pulling more power then what my charger can keep up with.

7. Pretty much works like it should, only downside I've seen is going on personal conveyance it put me on driving, while going to my destination.

8. I continue to tell support it only does it sometimes and only since last update.

9. Just all around junk.Have full service on my phone (Android) and tablet (IOS).

10. Support says its a wifi and data problem but it happens when i have a data and wifi connection.

11. Keeps putting in driving mode automatically from yard movement and personal conveyance while moving.

1. Fix DriverConnect Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart DriverConnect: Restarting the app will resolve most errors.
2. Update the DriverConnect App. Here is how:
   1. On Android goto PlayStore » Search for "DriverConnect" » Open DriverConnect » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for DriverConnect » click "UPDATE".
3. Clear DriverConnect app cache: Clearing cached data will force your app to retrieve the latest data directly from DriverConnect servers.
   1. On Android, goto Settings » Apps » Select "DriverConnect" » click Storage » click "Clear Cache".
4. Check DriverConnect app permissions. If any of these permissions required to use your device's features are disenabled, DriverConnect might not work.
5. Uninstall and reinstall DriverConnect. If nothing else has worked, completely uninstall DriverConnect then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing DriverConnect not working

2. Fix DriverConnect Server issues & Internet Connection

1. Check network connection: An unstable Internet will make DriverConnect be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to DriverConnect not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, DriverConnect may not be able to connect to the Internet when running in the background.