Contact Dash Cam Customer Service

Why chat with our AI Dash Cam Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Dash Cam.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Took about 5 minutes to install, configure and learn how to use it!!App keeps crashing, won't connect to the camera, so I'm unable to upload any videos! Can't even view them through the app!! I've Uninstalled, and reinstalled the app several times, and still having the same problems! Please do an update to fix the bugs! It worked well the first year, and now it sucks!I have a galaxy s7.

2. The camera works just fine! Also the map never worked due to needing to be connected to internet, which you cannot do if you're connected to the camera's wifi... Like others, I got this for the app/xfer features.

3. My phone will connect to the camera's WiFi, but the app just continually loads and never shows the live feed or stored videos.

4. You also cannot download updates for the camera since it requires a connection to the phone to do so.I'm updating this review to 5 stars.

5. This one seems to have a WiFi issue between the camera and app on Android 9 not allowing them to communicate.

6. Rand McNally, you dropped the ball on this one.Only thing I don't like is when you are connected to the camera it has your internet disabled.

7. The app used to work, only stays open when wifi is turned off; defeats the purpose of having connections via wifi if app shuts down as soon as you try to connect to wifi.

8. If I ever need a video from the camera I have to physically take the memory card out and put it into my phone.

9. You can either connect to the camera and have a dumb phone OR you can disconnect from the camera and have a Smartphone.

10. Installed it and camera connected right away, stays connected and no problems after 15 days.

11. It blows my mind that a company like Rand McNally, who charges several hundred dollars for their dash cams and GPS units, can't figure out how to design an app that will just function like it's intended to.

1. Fix Dash Cam Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Dash Cam: Restarting the app will resolve most errors.
2. Update the Dash Cam App. Here is how:
   1. On Android goto PlayStore » Search for "Dash Cam" » Open Dash Cam by Rand McNally » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Dash Cam » click "UPDATE".
3. Clear Dash Cam by Rand McNally app cache: Clearing cached data will force your app to retrieve the latest data directly from Dash Cam servers.
   1. On Android, goto Settings » Apps » Select "Dash Cam by Rand McNally" » click Storage » click "Clear Cache".
4. Check Dash Cam app permissions. If any of these permissions required to use your device's features are disenabled, Dash Cam might not work.
5. Uninstall and reinstall Dash Cam. If nothing else has worked, completely uninstall Dash Cam then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Dash Cam not working

2. Fix Dash Cam Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Dash Cam be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Dash Cam not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Dash Cam may not be able to connect to the Internet when running in the background.