Published by American Airlines Federal Credit Union on Dec 6, 2024

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Why chat with our AI American Airlines Credit Union Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of American Airlines Credit Union.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. I can't use mobile deposit, I can't pay bills/send money to outside accounts, I need an access code constantly even though I register my device every time.

2. Please fix it soon.Badly put together app, every so often it makes you reregister your device, and the email me a code option never works and text me a code option works 1 out of a hundred times.

3. Oftentimes the reason being I've already deposited this check which isn't at all possible since I just got paid that day.Easy to set up all banking needs whether mobile or on my laptop.

4. Customer service is no help either.Sometimes this app works perfectly but as time has gone on it it is working less and less.

5. If this were a commercial bank, a third rate app like this would never pass muster, but here we are having to settle because it's a credit union.12/27/18 Very helpful when it works.

6. I tried getting back to the deposit page 3 more times and it logged me out every time.

7. There are times where I go to make a mobile deposit and the app gives me some strange reason that it can't be deposited.

8. My Windows 10 PC doesn't seem to help in the speed department either... forever to load and switch between screens.

9. It also is a limited app and will not allow updating phone numbers and other information.

10. Don't have sharp objects near you when try using "mobile deposit".

11. There is nothing that makes it user friendly, or easy to view information at a glance.

Steps to Troubleshoot & Fix American Airlines Credit Union Issues

1. Fix American Airlines Credit Union Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart American Airlines Credit Union: Restarting the app will resolve most errors.
  2. Update the American Airlines Credit Union App. Here is how:
    1. On Android goto PlayStore » Search for "American Airlines Credit Union" » Open American Airlines Credit Union » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for American Airlines Credit Union » click "UPDATE".
  3. Clear American Airlines Credit Union app cache: Clearing cached data will force your app to retrieve the latest data directly from American Airlines Credit Union servers.
    1. On Android, goto Settings » Apps » Select "American Airlines Credit Union" » click Storage » click "Clear Cache".
  4. Check American Airlines Credit Union app permissions. If any of these permissions required to use your device's features are disenabled, American Airlines Credit Union might not work.
  5. Uninstall and reinstall American Airlines Credit Union. If nothing else has worked, completely uninstall American Airlines Credit Union then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing American Airlines Credit Union not working


2. Fix American Airlines Credit Union Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make American Airlines Credit Union be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to American Airlines Credit Union not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, American Airlines Credit Union may not be able to connect to the Internet when running in the background.

Reported Issues

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