Contact IBackup Customer Service

Why should I report an Issue with IBackup?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of IDrive Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Backup an unlimited number of devices (including PCs and Macs) into a single account and access them from anywhere - no matter which IBackup plan you belong to! · Backup and Restore contacts, photos, videos, SD card files, call logs, calendar, and text messages with a single tap. · Selectively backup and restore only the stuff you need. · Browse and download backed up files from all of your linked devices and computers. · Share a single file/folder or multiple files/folders with anyone using a single link.

2. You can now backup contacts, photos, videos, SD card files, call logs, calendar and text messages.

3. Our all new Android app makes it possible to backup and restore mobile data with a 'single tap'.

4. Set permissions and passwords. · Automatic mobile upload protects your photos and videos as soon as they are taken via wi-fi or cellular data (if you choose). · Improved gallery features include easy viewing of pictures, video play, and more. · All data is encrypted using 256-bit AES encryption. · Optional private key encryption ensures no one, except you, can access your data. · Protect, access, and share your digital life with IBackup!

1. Why the change from iDrive Online that worked well?? NOT HAPPY (Edit months later: Happier now idrive online app has been restored...cheers)Works on all device types, including Linux, and is secure!So many permissions... And if i dont want to backup contacts and sms? You should follow best practices when building such appThe app is not stable, and has many buggs.Have an account but app won't recognize my username/password.

2. Contacted support but no solution yet.Simple ,secure and best app for online backuplogin and password does not work.

3. Paid for this, just got new phone and I NEED IT TO WORK!Current iDrive customer...app doesn't recognise user/passwd.

4. you cannot start and forget.Where is my lifetime account!? Won't recognize login, password, email, nothing.

5. Schedule does not work.

6. Very good, with the free 5Gb plan.Not reliable.

7. backup only works when you're actively in the app.

1. Fix IBackup Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart IBackup: Restarting the app will resolve most errors.
2. Update the IBackup App. Here is how:
   1. On Android goto PlayStore » Search for "IBackup" » Open IBackup » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for IBackup » click "UPDATE".
3. Clear IBackup app cache: Clearing cached data will force your app to retrieve the latest data directly from IBackup servers.
   1. On Android, goto Settings » Apps » Select "IBackup" » click Storage » click "Clear Cache".
4. Check IBackup app permissions. If any of these permissions required to use your device's features are disenabled, IBackup might not work.
5. Uninstall and reinstall IBackup. If nothing else has worked, completely uninstall IBackup then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing IBackup not working

2. Fix IBackup Server issues & Internet Connection

1. Check network connection: An unstable Internet will make IBackup be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to IBackup not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, IBackup may not be able to connect to the Internet when running in the background.