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1. I need that because I want to delete all the random stuff I get from WhatsApp, and the app won't let me exclude the WhatsApp directory from backup FWIW the thumbs for the videos (ironically) load fine 🤷 ♂️This product is limited and flakey, at best.... The whole point is to back your stuff up (at least until you can offload important phones files (videos, pictures, documents), and it can't even get that right! Videos, by nature, are bigger files.

2. So I like the computer program, but the android app is a mystery to me.Good enough interface but have encountered several instances when the system froze and I was unable to backup any files at all even after reformatting my entire account.

3. The folder that is supposed to sync automatically doesn't on the phone and the offline section doesn't work: you can't access files offlineRandomly stops backing up files.

4. ____________.For critical items, I manually backup by moving the files to the computer & letting iDrive computer version catch them from there.

5. I guess they do not care about hearing impaired customers._____________ One can not restore previous versions of the few files that it does backup.

6. Within minutes of downloading something or taking a photo it's syncing itself (if you choose) but it truly does sync properly and across your devices it divides your files accordingly, it doesn't just shove them into one place.

7. (iDrive works fairly well on the computer, Safe & reliable)________ A HINT- You first backup from the phone may take a long time and could use lots of your expensive data minutes.

8. Subsequent backups are reasonably fast and use minimal data, unless you have added many, or large, files.

9. And I don't know how to access files backed up or synced from my computer.

10. You would EXPECT this, assuming you didn't rename, move, or duplicate the files on the phone.

11. Response is not very convincing, however, Dropbox does not consume any battery and never fails to back up files.

1. Fix IDrive Online Backup Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart IDrive Online Backup: Restarting the app will resolve most errors.
2. Update the IDrive Online Backup App. Here is how:
   1. On Android goto PlayStore » Search for "IDrive Online Backup" » Open IDrive Online Backup » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for IDrive Online Backup » click "UPDATE".
3. Clear IDrive Online Backup app cache: Clearing cached data will force your app to retrieve the latest data directly from IDrive Online Backup servers.
   1. On Android, goto Settings » Apps » Select "IDrive Online Backup" » click Storage » click "Clear Cache".
4. Check IDrive Online Backup app permissions. If any of these permissions required to use your device's features are disenabled, IDrive Online Backup might not work.
5. Uninstall and reinstall IDrive Online Backup. If nothing else has worked, completely uninstall IDrive Online Backup then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing IDrive Online Backup not working

2. Fix IDrive Online Backup Server issues & Internet Connection

1. Check network connection: An unstable Internet will make IDrive Online Backup be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to IDrive Online Backup not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, IDrive Online Backup may not be able to connect to the Internet when running in the background.