Contact CHARLES & KEITH Customer Service

Why should I report an Issue with CHARLES & KEITH?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of CharlesKeith.com Pte Ltd to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. View our New Arrivals weekly to check out the latest drops, or shop specific styles from our main categories: Shoes, Bags, Sunglasses, Jewelry and Accessories.

2. Drop by our Online Exclusives to browse one-of-a-kind designs you will not find at retail stores, or stock up at our Sale section where the prices are just right.

3. Much more than an online store, CHARLES & KEITH is an essential guide for the fashion-forward modern woman who takes style seriously.

4. We also keep you updated on our latest seasonal campaigns and global collaborations, plus showcase celebrities and fashion insiders who have been spotted in our designs.

5. Download our app today to stay ahead of the fashion curve, and never miss out on special sales and exclusive online promos.

6. Receive our weekly newsletters to pick up style tips, and be the first to know about exclusive promotions. Love the app? Rate us!

7. Browse our online magazine to keep yourself on top of your fashion game.

8. Be notified of weekly new arrivals – including trending designs and classic comebacks – under our main categories.

9. Browse The Edit, a treasure trove of fashion editorials and trending style-related content.

10. Like an item in our physical store, but it is not available in your size or preferred colour?

11. Our Kids’ collections for babies and little girls offer practical shoes and bags in charming designs.

1. your apps are the worst among other shopping apps,very glitchy and so inconvenient.the worst apps ever IT KEEP LOGGING OUT WHEN I EXIST APPS AND ALL MY WISHLIST OR CART IS ALL GONE SO NOW I CAN'T HAVE ALL THE STUFF I LIKE BACK AND EVERYTIME I SCROLL PRODUCTS AND I TURN BACK IT KEEP REFRESH TO THE FIRST TIER EVEENTHO I ALREADY FAR AWAYTried to make very progressive app but ended up making it with too many glitches.

2. If you are living in US, we have all many other great places to purchase shoes.Awful experience, they cancel the order without customer's concern, and tell us we should keep an eye on every email that they sent.

3. If you can allow an option to keep me logged in, that would be much appreciated, too.Super Convenient! I use this app to check out the stocks before going to the physical store, so that i would have the reference on what i would buy.Please fix your apps ASAP.

4. I requested return and refund the day I received the items, and provided photos of defected shoes, however all I received was no answer and no help.

5. Their products are good but their customer service is just stressful.Useless app! It doesn't open most of the time, the interface is not use friendly.

6. I need to change location and sign in every time I open it & nothing ever stays in the wishlist.

7. If you can't maintain/upgrade your app, why bother to launch it in the first place.This apps is among the worst one.

8. If we don't give any acknowledgement, they will cancel our order without asking us and we need to wait 14-21 working days for our refund.

9. Tried changing country, keeps returning the json for location selection for about 4 times.

10. Also, can't you store our default locality based on the country? I already gave the app location permission.

11. After scrolling 100 designs or so, more designs don't load!Please fix your app, it keeps on logging out everytime I exit the app.RUN AWAY.

1. Fix CHARLES & KEITH Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart CHARLES & KEITH: Restarting the app will resolve most errors.
2. Update the CHARLES & KEITH App. Here is how:
   1. On Android goto PlayStore » Search for "CHARLES & KEITH" » Open CHARLES & KEITH » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CHARLES & KEITH » click "UPDATE".
3. Clear CHARLES & KEITH app cache: Clearing cached data will force your app to retrieve the latest data directly from CHARLES & KEITH servers.
   1. On Android, goto Settings » Apps » Select "CHARLES & KEITH" » click Storage » click "Clear Cache".
4. Check CHARLES & KEITH app permissions. If any of these permissions required to use your device's features are disenabled, CHARLES & KEITH might not work.
5. Uninstall and reinstall CHARLES & KEITH. If nothing else has worked, completely uninstall CHARLES & KEITH then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing CHARLES & KEITH not working

2. Fix CHARLES & KEITH Server issues & Internet Connection

1. Check network connection: An unstable Internet will make CHARLES & KEITH be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to CHARLES & KEITH not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, CHARLES & KEITH may not be able to connect to the Internet when running in the background.