Published by Presteligence

Report an issue with The San.
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Why should I report an Issue with The Sanford Herald?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Presteligence to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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The San Customer Insights

Steps to Troubleshoot & Fix The San Issues

1. Fix The San Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart The San: Restarting the app will resolve most errors.
  2. Update the The San App. Here is how:
    1. On Android goto PlayStore » Search for "The San" » Open The Sanford Herald » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for The San » click "UPDATE".
  3. Clear The Sanford Herald app cache: Clearing cached data will force your app to retrieve the latest data directly from The San servers.
    1. On Android, goto Settings » Apps » Select "The Sanford Herald" » click Storage » click "Clear Cache".
  4. Check The San app permissions. If any of these permissions required to use your device's features are disenabled, The San might not work.
  5. Uninstall and reinstall The San. If nothing else has worked, completely uninstall The San then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing The San not working


2. Fix The San Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make The San be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to The San not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, The San may not be able to connect to the Internet when running in the background.

Reported Issues