Contact SmartRewards Customer Service

Why should I report an Issue with SmartRewards by EG America?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Cumberland Farms to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The SmartRewards app makes it easy to rack up points and redeem them for rewards you actually want.

2. Securely pay through the app with a linked credit or debit card or a checking account for even more savings.

3. Earn points on the things you love, from snacks to gas!

4. Plus, unlock exclusive savings on fuel and more. • Pay how you like.

5. Pay with any method of payment outside of the app and still earn points and redeem rewards by scanning your rewards barcode. • Quickly locate nearby stores, check the hours and see amenities before you go. • Track purchases made within the app with digital receipts stored in one place.

1. I'd also like the price of fuel to be shown but I'm guessing that would be bad for business! overall the fiction of the app is great... paying for fuel and items in the store...and the occasional freebee is much appreciated.Nothing but trouble all the time.

2. Using a new Pixel 3 - over the last moth or so it refused to shut the app down after use and would leave a white dot indicating its running all the time unless I forced it to stop.

3. I have tried everything under the sun to make it work, removing and re-downloading the app, turing my phone off and on , logging in on a different phone , and turing air plane mode on and off , keeping wifi off nothing seems to work.

4. The store locator is AWFUL, there is no easy way to search for multiole stations in the area and let you pick which one you want, you can't really tell if you are actually at the right store because it lists the store numbers.

5. When the app works, it is amazing, but when it doesn't makes one want to scream.Update. After 4 phone calls and 2 weeks the app started working today.

6. Cumbies need to get this fixed You require 2 step verification but your system refuses to send me a code and some of the info is incorrect but it won't let me change it.

7. See yaI use this app all the time and spend a ton of money, but ONE returned payment and they block you account and charge you $20.

8. Also they randomly put a hold on your account for no reason, saying it's an invalid pin issue when you're 100% certain you entered the correct pin.I'm not digging the new app user interface.

9. Totally ridiculous.There's one key area of this app that causes it to lose the 4th and 5th star...the payment options.

10. It loses 1 star because once you input your payment info during setup, your locked into it.

11. Now it has been over a year, and it still says connectivity error and won't work.

1. Fix SmartRewards Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SmartRewards: Restarting the app will resolve most errors.
2. Update the SmartRewards App. Here is how:
   1. On Android goto PlayStore » Search for "SmartRewards" » Open SmartRewards by EG America » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SmartRewards » click "UPDATE".
3. Clear SmartRewards by EG America app cache: Clearing cached data will force your app to retrieve the latest data directly from SmartRewards servers.
   1. On Android, goto Settings » Apps » Select "SmartRewards by EG America" » click Storage » click "Clear Cache".
4. Check SmartRewards app permissions. If any of these permissions required to use your device's features are disenabled, SmartRewards might not work.
5. Uninstall and reinstall SmartRewards. If nothing else has worked, completely uninstall SmartRewards then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SmartRewards not working

2. Fix SmartRewards Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SmartRewards be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SmartRewards not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SmartRewards may not be able to connect to the Internet when running in the background.