Contact Cockpit Customer Service

Why should I report an Issue with Cockpit?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Ottobock SE & Co. KGaA to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The Cockpit app helps you easily adjust various electronic prostheses and orthoses from Ottobock to your individual needs in the course of everyday life, and to access information about these components.

2. The number and type of MyModes, functions and configurable parameters depend on the component being used.

3. Some older components are not compatible with the Cockpit app.

4. For further information, please contact your O&P professional or cockpit@ottobock.

5. This product meets the applicable European requirements for medical devices.

1. It doesn't count the paces you make round work benches or the kitchen worktops (small, often sideways or incomplete steps) as steps so you can be on your feet a tiring amount of time and it says you've not moved....Ok for now.

2. Please fix this, I really liked this app for many reasons but the biggest was seeing what my battery life was at.It allows me to bluetooth to my C-Leg to see my battery level.

3. UPDATE: I uninstalled and downloaded newest version 2.8.0.71. The app continues to load as just a white screen.The program works great until it loses its bluetooth connectivity.

4. After doing so the bluetooth connection spin indicator to the bottom right would never connect.

5. I guess it's a good thing that the leg is set to normal so I can walk.Usually the app works well with the occasional connection issue but that doesn't generally happen.

6. I wish the app had just a battery section vs the small icon at the bottom left.

7. When im using the lag during everyday use the connection time is much faster.This app has always worked for my x3 but now I'm unable to connect.

8. Tis okay, nothing too substantial and wouldn't expect it to be.Originally had this at 5 stars but recently with the new update, the app doesn't connect to my legs anymore.

9. I gave up on riding the stationery bike at the gym and walked off pissed off.I have optimized battery, restarted device (several times), gotten no new results.

10. It's just a blank screen with battery level at the bottom.

11. No modes (I need to change how the leg operates) no battery level.

1. Fix Cockpit Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Cockpit: Restarting the app will resolve most errors.
2. Update the Cockpit App. Here is how:
   1. On Android goto PlayStore » Search for "Cockpit" » Open Cockpit » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Cockpit » click "UPDATE".
3. Clear Cockpit app cache: Clearing cached data will force your app to retrieve the latest data directly from Cockpit servers.
   1. On Android, goto Settings » Apps » Select "Cockpit" » click Storage » click "Clear Cache".
4. Check Cockpit app permissions. If any of these permissions required to use your device's features are disenabled, Cockpit might not work.
5. Uninstall and reinstall Cockpit. If nothing else has worked, completely uninstall Cockpit then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Cockpit not working

2. Fix Cockpit Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Cockpit be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Cockpit not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Cockpit may not be able to connect to the Internet when running in the background.