Contact OptumRx Customer Service

Why should I report an Issue with OptumRx?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Optum Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. You may be eligible for the convenience of Home Delivery, avoiding trips to the pharmacy to pick up your medications.

2. We help you find the medications you need at the lowest price available to you.

3. Compare drug prices, view all your medications, and transfer eligible medications to home delivery.

4. With our easy-to-use tools, you'll get the info you need to find the right drug and pricing options for you.

5. We promise to deliver simple ways to get the medication you need.

6. The OptumRx mobile app helps members manage pharmacy benefits without walking into a pharmacy.

7. Users can also refill their home delivery prescriptions, check order status, set up automatic refills, and more.

8. Everything we do centers on getting you the medication you need, when you need it, your way.

9. Easily manage your medications and orders on any device- whether at home or on the go.

10. There are some things in life we depend on.

11. Medication is often one of them.

1. 2-When reminding me that it is time to reorder X refills, a button is provided to place the reorder, but does not list which meds I am about to process.

2. I can then remove any from the cart before continuing, but I'm very uncomfortable with having to place them in my cart in the first place just to find out what they are!Revised Review: Optum app customer service contacted me and after trying several things with me suggested uninstalling and reinstalling the app.

3. I touch the circle that says refills and it automatically puts them in the cart! I don't get to choose! NO notification (NOT EMAIL) reminders, and when they send 3 mo at once, it's really easy to run out.

4. May be time to look for new provider!The local pricing for medication simply does not work.

5. Developers - PLEASE move/change the arrows to change between medications, curved screens cannot use them! Items without refills APPEAR MAGICALLY in the cart.

6. Such a great opportunity for improvement but I will not be holding my breath.When you go to check pricing for drugs the current list is incomplete so you can't really check anything.

7. After setting slider to log in with fingerprint and then using password and confirming fingerprint, after logging off and logging in next time, slider was back to off and had to go through whole procedure again.

8. Two gripes in particular: 1-When reminding me to reorder it does not show me the date of my last reorder.

9. It is missing the most common information on the medication list such as remaining renewals and the last date the medication was ordered.

10. You place your order via the app and inevitably have to call numerous times to deal with payment bugs, out-of-stocks, and copay issues.

11. The most infuriating thing that it does is log you off if you change focus for just a second to, as an example, go to a provider's site to request a renewal.

1. Fix OptumRx Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart OptumRx: Restarting the app will resolve most errors.
2. Update the OptumRx App. Here is how:
   1. On Android goto PlayStore » Search for "OptumRx" » Open OptumRx » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for OptumRx » click "UPDATE".
3. Clear OptumRx app cache: Clearing cached data will force your app to retrieve the latest data directly from OptumRx servers.
   1. On Android, goto Settings » Apps » Select "OptumRx" » click Storage » click "Clear Cache".
4. Check OptumRx app permissions. If any of these permissions required to use your device's features are disenabled, OptumRx might not work.
5. Uninstall and reinstall OptumRx. If nothing else has worked, completely uninstall OptumRx then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing OptumRx not working

2. Fix OptumRx Server issues & Internet Connection

1. Check network connection: An unstable Internet will make OptumRx be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to OptumRx not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, OptumRx may not be able to connect to the Internet when running in the background.