Contact OnStar Guardian Customer Service

Why should I report an Issue with OnStar Guardian: Safety App?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of OnStar, LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Get family safety services — Roadside Assistance, help in a crash, family locator and Emergency Services — with the OnStar Guardian® app.

2. Towing services can be used four times per year then additional charges apply.  Additional charges apply to tire changes when a spare tire is not provided.

3. OnStar Guardian service plan, cell reception, GPS signal and device data connection required.

4. Plus, you can share the app with up to 7 friends or family members at no additional cost. •      Don't get stranded. •      Togetherness when you're apart. •    Help when it's needed.

5. Functionality varies by mobile device and plan. Data rates may apply.

6. Eligible OnStar Members receive the OnStar Guardian app as part of their plan.

7. Location Status services designed to locate compatible smartphones with Location Services permission enabled.

8. Price subject to taxes and fees. See onstar. com/plans/guardian-app for details and limitations. U. S. and Canada only.

9. Roadside services are for passenger vehicles (cars and trucks) and motorcycles only.

10. Roadside services provided by third-party providers.

11. Limitations and restrictions apply.

1. First time in 4 years to need service and they can't locate my account! Pure garbage!Issues! The location feature has never worked properly and the map now does not show my husband moving.

2. On my Samsung Galaxy 20Fe Android phone, the position of a person I'm tracking freezes frequently in positions on the map where there should be no stoppage and where cellular or satellite coverage should not be restricted.

3. I want My Cadillac App back with OnStar on my car! Have been uninstalling the Guardian App every couple weeks and restarting phone a few times a week to try to help.

4. Within 2 minutes of uninstalling this time, it stopped tracking again with all phones home in the same room.

5. Raises doubts about the app's ability to know you're in an accident or to tell 1st responders where you are.I added a family member and I can locate them and sometimes the app will actually follow their movements down the street.

6. How will it work in an accident?The idea behind this is good, but it cannot be configured to allow only limited access.

7. It shows you a person's location 11 hours ago and nothing in real time.

8. To the response below, I have the updated app and the uninstall, reinstall still doesn't work.

9. A week after my call to tech support where they could not figure out the issue and had to submit a ticket, we received a call stating the issue had been resolved.

10. I contacted OnStar technical support and spent an hour telling them the problem is not our phones, it is your app that is not working right.

11. They keep telling me to do the same thing over and over (uninstall and reinstall, check permissions) which doesn't fix it.

1. Fix OnStar Guardian Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart OnStar Guardian: Restarting the app will resolve most errors.
2. Update the OnStar Guardian App. Here is how:
   1. On Android goto PlayStore » Search for "OnStar Guardian" » Open OnStar Guardian: Safety App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for OnStar Guardian » click "UPDATE".
3. Clear OnStar Guardian: Safety App app cache: Clearing cached data will force your app to retrieve the latest data directly from OnStar Guardian servers.
   1. On Android, goto Settings » Apps » Select "OnStar Guardian: Safety App" » click Storage » click "Clear Cache".
4. Check OnStar Guardian app permissions. If any of these permissions required to use your device's features are disenabled, OnStar Guardian might not work.
5. Uninstall and reinstall OnStar Guardian. If nothing else has worked, completely uninstall OnStar Guardian then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing OnStar Guardian not working

2. Fix OnStar Guardian Server issues & Internet Connection

1. Check network connection: An unstable Internet will make OnStar Guardian be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to OnStar Guardian not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, OnStar Guardian may not be able to connect to the Internet when running in the background.