Published by STI College (STI)

Report an issue with One STI Student Portal.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with One STI Student Portal?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of STI College (STI) to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact One STI Student Portal image 1 contact One STI Student Portal image 2

About One STI Student Portal

1. The One STI Student Portal keeps your necessary student information in this free and easy-to-use app.

2. Login using your STI Microsoft Office 365 account to enjoy the full features of the One STI Student Portal app!

One STI Student Portal Customer Insights

1. I absolutely like this app, from showing the grades, class schedule, up to balances, in which makes us aware on the neccessary information that is associated to us.

2. And I hope it is possible to add a School Calendar feature that indicate the date of exams and break."When I tried to login on the app, it always close itself." After they assisted me with my problem, it now works! Just update your Chrome app if it crashes after tapping the log in button.

3. Even then I find it hard to log in to the app and it gets even worse, now that the grades are unable to be viewed for those students who haven't paid their tuition fees yet.

4. Thank you very much.This app shows a lot of what STIers need; grades, schedule and professors for classes and balance.

5. Kudos to the developers of this app!Great app for viewing grades, checking scheduled subjects, and seeing tuition balance.

6. 2 years after, it's still the same, I haven't seen my grades or schedule with this app especially in these times.I can't open the app.

7. I am able to review and track my current school fee balance and also to inform my mom the specific class schedule for that day.

8. I really like that I can see the class schedule, payments due and my grades easily.

9. quarter fees before even the quarter ended but, my grades are unable to be seen still.

10. But, I highly suggest to bring back the function where we can retrieve and see the previous term with regards to our grades and balances.

11. I hope it gets fixed soon.First installed this app 2 years ago, after logging in with the Office365 account, I'll be redirected to a white background with nothing in it.

Steps to Troubleshoot & Fix One STI Student Portal Issues

1. Fix One STI Student Portal Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart One STI Student Portal: Restarting the app will resolve most errors.
  2. Update the One STI Student Portal App. Here is how:
    1. On Android goto PlayStore » Search for "One STI Student Portal" » Open One STI Student Portal » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for One STI Student Portal » click "UPDATE".
  3. Clear One STI Student Portal app cache: Clearing cached data will force your app to retrieve the latest data directly from One STI Student Portal servers.
    1. On Android, goto Settings » Apps » Select "One STI Student Portal" » click Storage » click "Clear Cache".
  4. Check One STI Student Portal app permissions. If any of these permissions required to use your device's features are disenabled, One STI Student Portal might not work.
  5. Uninstall and reinstall One STI Student Portal. If nothing else has worked, completely uninstall One STI Student Portal then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing One STI Student Portal not working


2. Fix One STI Student Portal Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make One STI Student Portal be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to One STI Student Portal not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, One STI Student Portal may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • What happen to ONE STI PORTAL? It's been 3 days since I opening it but still nothing change I can't see my grades and our teachers said that it already posted. What should I do?

    — by BABYLYN P. MANALO 11 months ago