Contact Montana 811 Customer Service

Why should I report an Issue with Montana 811?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of One Call Concepts, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Log in to ISITE for access to all of Montana 811's online tools such as IMAP, Locator Ticket Management, and ITIC.

2. Excavators, homeowners, and facility operators can use the Montana 811 app to easily and quickly manage locate requests.

3. Anyone planning to excavate in the state of Montana can use the app to initiate, manage and monitor a locate request prior to excavation.

4. Facility operators can use the ticket management feature to provide a positive response to excavators.

5. Access a Resource Center with links to the Montana 811 handbook, excavator guide, color codes and instructional videos.

6. View the positive response history and an on-line worksite map through Ticket Search.

7. Find and view previously submitted tickets with Ticket Search.

8. Get the latest News and Events announcements from Montana 811. Why wait?

9. View and share these items with the click of a button.

10. Download now and keep all things Montana 811 in the palm of your hand!

1. It's okay, map is extremely buggy and slow, it's almost impossible to mark the map of where you want to locate.

1. Fix Montana 811 Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Montana 811: Restarting the app will resolve most errors.
2. Update the Montana 811 App. Here is how:
   1. On Android goto PlayStore » Search for "Montana 811" » Open Montana 811 » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Montana 811 » click "UPDATE".
3. Clear Montana 811 app cache: Clearing cached data will force your app to retrieve the latest data directly from Montana 811 servers.
   1. On Android, goto Settings » Apps » Select "Montana 811" » click Storage » click "Clear Cache".
4. Check Montana 811 app permissions. If any of these permissions required to use your device's features are disenabled, Montana 811 might not work.
5. Uninstall and reinstall Montana 811. If nothing else has worked, completely uninstall Montana 811 then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Montana 811 not working

2. Fix Montana 811 Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Montana 811 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Montana 811 not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Montana 811 may not be able to connect to the Internet when running in the background.