Published by Nutshell on Jul 18, 2024

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Why should I report an Issue with Nutshell?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Nutshell to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Nutshell

1. Experience the award-winning software that makes it easy for outbound sales reps to do important things quickly—and win more deals.

2. NUTSHELL IS THE CRM THAT HELPS SMALL-BUSINESS SALES TEAMS WIN MORE DEALS.

3. With our native Android app, you can stay on top of every deal, whether you’re on a plane, at a client site, or walking into a meeting.

4. DOWNLOAD THE MOBILE APP NOW TO ACCESS THE POWER OF NUTSHELL ANYWHERE.

5. To use the Nutshell app, your company must have an account with Nutshell.

6. Don’t have an account yet? No problem!

7. You can sign up for a 14-day FREE trial once you complete the download.

Nutshell Customer Insights

1. Why can't the look and feel of the nutshell co website = the android app? Does no one oversee the consistency of design? Disappointed!This is supposed to be an excellent sales app, and in a lot of respects, it is.

2. However, when you're on the road, like most of us sales people are, you cannot record your calls from your android to nutshell.

3. Better credit card scannerGreat CRM, and works perfectly with Google and Quickbooks.doesn't let you advance leads on AndroidWhat is this gamehmm ook muchGreat app for Apple.

4. This would make my life as a salesperson significantly easier.Why the app store version 3.2.2 and in android only at 2.3?? So many features missing!Wish it would act more like the web based version.

5. Not so much on Android.Great CRM tool for sales teams.

6. I really like the web nutshell but the design/colours, look /feel /UI of the android app is just ancient.

7. Organizes my lead and customer information, and powers and automates my sales process.

8. Simply see google approved apps design Or see any modern design crm like Pipedrive, Copper etc.

9. The first screen when you login into the app is a long list of stuff & old colours vs a nice dashboard.

10. It doesn't make me or anyone on our team want to use it.

11. Or if you can I can't figure out how to make it work.

Steps to Troubleshoot & Fix Nutshell Issues

1. Fix Nutshell Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Nutshell: Restarting the app will resolve most errors.
  2. Update the Nutshell App. Here is how:
    1. On Android goto PlayStore » Search for "Nutshell" » Open Nutshell » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Nutshell » click "UPDATE".
  3. Clear Nutshell app cache: Clearing cached data will force your app to retrieve the latest data directly from Nutshell servers.
    1. On Android, goto Settings » Apps » Select "Nutshell" » click Storage » click "Clear Cache".
  4. Check Nutshell app permissions. If any of these permissions required to use your device's features are disenabled, Nutshell might not work.
  5. Uninstall and reinstall Nutshell. If nothing else has worked, completely uninstall Nutshell then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Nutshell not working


2. Fix Nutshell Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Nutshell be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Nutshell not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Nutshell may not be able to connect to the Internet when running in the background.

Reported Issues