Contact Network KeepAlive Customer Service

Why should I report an Issue with Network KeepAlive?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Granite Apps to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. This can be very disruptive if you are not actively using your connection, but still want to receive email or other push notifications when they arrive.

2. Some networks, usually WiFi, will require you to login again after short periods of inactivity.

3. This app will periodically download a tiny file to indicate that your connection is still active.

4. Some networks have timeouts that are not based on inactivity.

5. THIS WILL NOT RECONNECT YOU TO THE NETWORK IF YOU ARE DISCONNECTED.

6. THIS WILL NOT HELP IF THE NETWORK TIMES YOU OUT FOR ANOTHER REASON.

7. They could log you out at preset times, or for meeting a threshold of use.

8. This app will not work for those cases.

1. How does it detect the Internet connection? Does it try to open a particular website? What if the website is blocked in my country? Will it detect this as "No Internet connection"? If so, it would be nice to know which website it tries to access and perhaps it should give options to specify a different website and the file to download.

2. Should the app (service) work with mobile Internet or is for WiFi connections only for whatever reason? As it is, I must assume that it doesn't work with a mobile Internet connection.

3. Also, mobile providers often cut the Internet connection at random, but if you try to open any website, the connection comes back after a few seconds.

4. Perhaps add an interface that shows the SSID and things?Still doesn't work for Samsung Galaxy s23 ultra.One or two minor issues on Samsung S22 Ultra, running Android 13 and OneUI 5.0. While the app installs OK there is no UI for the app and often, when touching the icon, nothing happens.

5. My phone is connected to the Internet via mobile connection (not WiFi).

6. You just click on the app icon and it connects... And on top of all that it actually works... Best app to fix ping issue... If you are suffering from high ping, definitely us e this one.my connection was dropping so much often and was driving me crazy.

7. Once again, I have the Internet connection, which is alive and well, but it's a mobile connection, not WiFi.

8. The app should take this scenario into consideration, which is to say, it should have a greater timeout before it decided that there's no connection.Every night I listen to Fox Radio and program an app to turn off after 90 minutes so I can sleep without worries but get cut off every couple of mins.

9. However, when I did get the service to load it worked well.Phone has been having trouble staying connected to any mobile network.

10. When I click the icon again, the notification says "Connecting..." and then "Not Connected" after a second or two.

11. Keep alive is supposed to keep your network alive by ensuring it doesn't disconnect regardless of the status of the network.

1. Fix Network KeepAlive Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Network KeepAlive: Restarting the app will resolve most errors.
2. Update the Network KeepAlive App. Here is how:
   1. On Android goto PlayStore » Search for "Network KeepAlive" » Open Network KeepAlive » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Network KeepAlive » click "UPDATE".
3. Clear Network KeepAlive app cache: Clearing cached data will force your app to retrieve the latest data directly from Network KeepAlive servers.
   1. On Android, goto Settings » Apps » Select "Network KeepAlive" » click Storage » click "Clear Cache".
4. Check Network KeepAlive app permissions. If any of these permissions required to use your device's features are disenabled, Network KeepAlive might not work.
5. Uninstall and reinstall Network KeepAlive. If nothing else has worked, completely uninstall Network KeepAlive then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Network KeepAlive not working

2. Fix Network KeepAlive Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Network KeepAlive be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Network KeepAlive not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Network KeepAlive may not be able to connect to the Internet when running in the background.