Contact Nike Adapt Customer Service

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1. I hope this is able to help until Nike applies a software update that fixes the bugs.The Shoes are fire, everything i hoped for.. The app could use a few more tweaks.. why can't I see my shoe settings BEFORE I save it as a "preset? As far as the light options, cool you can have them pulsate (5 min, 30 min,1hr) how about cycling through the colors (auto) or when the shoe comes on, it starts front button green, back blue, then changes as it goes through the colors (for lack of a better word, it kind of "transitions") through...wheres that opt? And change fit from appMy experience is great.

2. Hope you find a solution for android user.I got both colors of the jordan11 adapts and havent had any issues but an update would be nice its about that time since they been out for awhile expand the horizon so the people that got adapt tech can promote the shoes by showing off what the shoe can do....... more dual color combos that make sence matching with the color scheme of an outfit or let us manually pick the color pairs.

3. I finally got the app to work after like 15 min of self troubleshooting! the app works great when it works, wish I wouldn't have to reconnect every time I want to use the app (left shoe takes a bit longer to reconnect for some reason?) Also, I would love it if there were an option to keep the buttons lit up the entire time instead of just when im pressing them, it would be so much more stylish and futuristic like!Its one of Nikes best apps ever that goes with the shoes.

4. The one thing its missing is that there should be a setting where you can keep the color on the shoes you want turned on the whole time.

5. Pretty disappointing for a $350 pair of shoes.I just got my Nike Adapt Auto Max's, they require an E.A.R.L. software update right out of the box.

6. And a setting where the setting let you have the colors on your shoes rotate from one color to the next that would be really cool.The app definitely needs a bug fix! With that said, if you havent updated the app you can try this it worked for me.

7. If your shoes aren't pairing or you're getting the "already paired" error message, system rest both shoes and clear the cache and data in the app settings.

8. I uninstalled the app, reset the shoes and unpaired them from my Bluetooth and then reinstalled the app, reconnected my Auto Max's and it failed despite numerous attempts of this process.

9. Tried doing software update but it doesn't update, tried turning on/off the right side but it still doesn't work.

10. It will repeatedly tell you the shoes are already paired but it won't allow you to advance past the 'pairing' screen.

11. It doesn't connect to my right shoe while on the left side it's working properly.

1. Fix Nike Adapt Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Nike Adapt: Restarting the app will resolve most errors.
2. Update the Nike Adapt App. Here is how:
   1. On Android goto PlayStore » Search for "Nike Adapt" » Open Nike Adapt » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Nike Adapt » click "UPDATE".
3. Clear Nike Adapt app cache: Clearing cached data will force your app to retrieve the latest data directly from Nike Adapt servers.
   1. On Android, goto Settings » Apps » Select "Nike Adapt" » click Storage » click "Clear Cache".
4. Check Nike Adapt app permissions. If any of these permissions required to use your device's features are disenabled, Nike Adapt might not work.
5. Uninstall and reinstall Nike Adapt. If nothing else has worked, completely uninstall Nike Adapt then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Nike Adapt not working

2. Fix Nike Adapt Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Nike Adapt be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Nike Adapt not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Nike Adapt may not be able to connect to the Internet when running in the background.