Contact Nike Customer Service

Why should I report an Issue with Nike: Shoes, Apparel & Stories?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Nike, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Kid’s, men's, or women's clothing – check out the latest with the Nike App. • Shop Sport - Shop gifts engineered to the exact specifications of championship athletes. • Member Benefits - Members get Free Shipping on Orders $50+, 60-day wear tests, and receiptless returns when you purchase through the app. • Member Profile - View Activity, orders, and purchase history for a seamless online shopping experience. • Member Promotions - Shop gifts and celebrate important moments with exclusive member rewards. • Shop Member Exclusive Products - Jordan or Nike, shopping is better as a Member.

2. Follow your favorite athletes, sports teams, and products to get the most from the Nike App. • Member Home - Explore new, curated Nike stories, refreshed daily. • Notifications - Find the latest styles, hottest drops, athlete collaborations, events, and more by turning on push notifications. • Clothing & Sneaker Trends - Find new ways to wear your favorite Nike products. • Sportswear Collections - Learn what gear empowers the top Nike athletes.

3. Receive training tips with your Nike community from wherever you are. • Training & Coaching for all - Expert advice delivered by Nike athletes, coaches, and personal trainers. • Nike Experts - Chat in real-time with our team on all things sport, streetwear, and Nike. • Exclusive Nike Experiences - Find events in your city.

4. Become a Member and get exclusive access to the latest Nike and Jordan products, Member Rewards, and personalized sport & style recommendations this holiday season.

5. Join your Nike community. • Athlete Guidance - Get exclusive access to expert advice, personalized recommendations, and Member-only perks.

6. Customize shoes and iconic Nike sneakers with colorways and materials that match your style. • Find a Store Near You - Experience the best of Nike in person. More than just shopping.

7. Shop Jordan, Nike Dunk, and our newest innovations today. • Nike by You - Sneaker silhouettes are yours to design.

8. Get style tips or outfit advice – chat one-on-one with a Nike Expert.

9. The Nike App is your personal guide to all things Nike – no matter your sport or style.

10. Shopping is seamless with the Nike App.

11. Shop footwear, workout clothes & performance gear, streetwear favorites, accessories and more.

1. I hope the exchange option was a little more user-friendly; sometimes, it takes too long to call and make the exchange.Very nice, I put shoes in my basket I hope it us still in my basket, One particular problem is it does not let you see the shoe you want to buy cause the settings does not show on the screen, it shows on the far Left of the screen, it is impossible to see the shoe and the price, until you put it in your cart.Good selection, much better than the website but it has one outstanding issue.

2. On my macbook there is always an error message on the desktop site and in general I can't shop with Nike that way due to the issues there but the mobile version is simple to use enough on my phone.

3. Inflation!¡!! But I do like this SUMMER sale though!! Nike makes a lot of money, I am definitely surprised the app and website have so many glitches.

4. Update 6/21/23, the app still won't open lol!! Wild!!The Nike app; is user friendly.

5. Tried placing an order got to check out and it spun so long my phone went to sleep.

6. When I got back in, the shoes were sold out and or no longer in my size.The app is pretty terrible when trying to place an order.

7. I successfully have been able to add an item to my cart or favorite an item maybe 50% of the time over the past couple of years.

8. What would the Nike app need to add to their app to get, 5 ⭐⭐⭐⭐⭐’s from me? Would be to add a dark theme mode to switch too.

9. This app is so annoying and frustrating I'll just shop at ASICS and Mizuno instead.I like the app but for the past few days, the app could not open at all no matter what I did.

10. They've asked me gazillion times for my delivery details and they reply sometimes without even reading my previous message.

11. Trying to set it to let me pick up at a drop location and it won't register my selections, no matter how many times I try it.

1. Fix Nike Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Nike: Restarting the app will resolve most errors.
2. Update the Nike App. Here is how:
   1. On Android goto PlayStore » Search for "Nike" » Open Nike: Shoes, Apparel & Stories » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Nike » click "UPDATE".
3. Clear Nike: Shoes, Apparel & Stories app cache: Clearing cached data will force your app to retrieve the latest data directly from Nike servers.
   1. On Android, goto Settings » Apps » Select "Nike: Shoes, Apparel & Stories" » click Storage » click "Clear Cache".
4. Check Nike app permissions. If any of these permissions required to use your device's features are disenabled, Nike might not work.
5. Uninstall and reinstall Nike. If nothing else has worked, completely uninstall Nike then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Nike not working

2. Fix Nike Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Nike be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Nike not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Nike may not be able to connect to the Internet when running in the background.