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Why should I report an Issue with Coco - Live Video Chat HD?
- AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
- Pulling issues faced by users like you is a good way to draw attention of Newell Media LLC to your problem using the strength of crowds.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Coco Customer Insights
1. I feel so robbed of all of those hard hours I put in plus all that content people saw... scam, scam, SCAM!I loved this app but when I send a photo to someone it doesn't go to my storage but it goes to the photo selection on my messages so I can't delete themMake sure sure put everything right because you won't be able to edit your profile, I tried but one month later still waiting for the app to accept the changes lol.
2. -1/5 stars.This app is a scam! It's supposed to be an app to sell content and do lives, yet people just demand stuff for free or dirt cheap to the point that it's offensive.
3. Trust me.. I gotnahold of customer service and they said sucks to be you basically for nothing.I have open it countless times but is not opening, it keeps crashingCustomer service would not honor any purchases that I made on this app.
4. Customer service sucks and cost to much.. 30 women a day send you videos that cost 20 dollars to see a 2 min clip.. lol.. just avoid.
5. I would like to try the app, but until this is resolved, I won't be trying it or recommending it.Still has bugs, and random crashes... I reported a bug that I could have taken full advantage of, and got punished for it lol... put in a ticket about it, was told just a few minutes they'd check on it.
6. This app REQUIRES access to your photos, phone, contacts, & storage devices.
7. It wasn't always this way, 1 star rating till its fixed.First of all they need to fix the private party section as every time I do one , a lot of ppl comes in but not everyone gets charrge the fee or at least I don't get them all .
8. You are literally giving them access to EVERYTHING on your device, your phone book, all of your pictures, and your saved files.
9. Why is it that it wont let me log in when i am connected to the wifi?Alot of scammers and bots.. have to pay for everything apparently.. I got my account permanently suspended for literally nothing.
10. Denying access returns a notification saying that access is required.
11. My login info is correct, I'm 100% sure.
Steps to Troubleshoot & Fix Coco Issues
1. Fix Coco Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart Coco: Restarting the app will resolve most errors.
- Update the Coco App. Here is how:
- On Android goto PlayStore » Search for "Coco" » Open Coco - Live Video Chat HD » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for Coco » click "UPDATE".
- Clear Coco - Live Video Chat HD app cache: Clearing cached data will force your app to retrieve the latest data directly from Coco servers.
- On Android, goto Settings » Apps » Select "Coco - Live Video Chat HD" » click Storage » click "Clear Cache".
- Check Coco app permissions. If any of these permissions required to use your device's features are disenabled, Coco might not work.
- Uninstall and reinstall Coco. If nothing else has worked, completely uninstall Coco then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing Coco not working
2. Fix Coco Server issues & Internet Connection
- Check network connection: An unstable Internet will make Coco be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to Coco not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, Coco may not be able to connect to the Internet when running in the background.
Reported Issues
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I can not log back into my account all I did was try to change my password it is saying my username is wrong and email it is serenityloves842@redacted but I changed it to crystal mosley1425@redacted and the username was serenitylove76 or serenityflowers and I changed it to beautiful clarity I need help
— by Serenity 1 year ago -
J'ai quitté
— by Smiley 2 years ago -
I have payed for 1200 coins and they did not go into my account on the app please help
— by Kyle 2 years ago -
Hi I’m trying to log into my account but I forgot my password and it won’t let me reset it when I try it just says user not found . I’m wondering what’s going on
— by Brook 2 years ago -
how to apply as agency in the philippines?
— by richard arma 2 years ago -
My
— by Julio 2 years ago -
Hello,still havent receive my payment march 6 processed buy money still not got and march 26 still 7 pending, I enjoy using your apps and i promote it very much to my friends i hope you fix my issue mam sir,here is my name Crazy lil angel and here is my phone number 09060040031 my email caguioagemma@redacted
Thank you and god bless— by Gemma Caguioa 2 years ago -
Just want the subscription for the month only and don’t want it to charge me again. So that’s why I want to cancel my subscription please.
— by ChristianS. 2 years ago -
Don’t want to use it
— by Nick29 2 years ago -
Sir ,
My device is banned
I don’t know why I don’t do anything wrong I guess
Is there any solution of this ?
I love this app so much
I want to get back
Thank you— by Anuj 3 years ago -
Por que no me deja ingresar a la.app.
— by Sara 3 years ago -
I have been waiting 2 weeks for my money to be transferred and NOTHING has transferred to my account. It was pointless of me to transfer the money to my back account.
— by Beatriz Santos 3 years ago -
Hi I am still trying to get into my account. I accidentally set up my account with the incorrect email and logged out. Please help me reset my email so I can log back in.
— by Dreama Reese 3 years ago -
My account or device has been banned and I’m not sure why but can some please help me with this issue.
— by Jason 3 years ago -
Hi! It seems that when I set up my account on your app I accidentally used the wrong email address. Can you please help me correct it so I can log in to my account?
— by Dreama Reese 3 years ago -
Kindly Resolve My account by mistakenly i have got encountered
— by Rosemarymarlo 3 years ago -
Dear Sir
Kindly Re-activate my Coco Account— by Rosemarymarlo 3 years ago -
Well when I try to purchase on the app with my bank card it says error ple a se let me know how to fix problem and whats going on here
— by Mehrdad mohebbi 3 years ago -
My account was deleted through my device and hoping it can be restored
— by Joe 3 years ago
