Contact Engage Customer Service

Why should I report an Issue with Engage?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Netalytics, LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. - Pay any outstanding balance due to the clinic via credit card through a secure network. - Receive notification of appointments and clinic wide information.

2. The Engage app provides seamless integration to the clinics Methasoft Treatment Management system.

1. The only positive is that it keeps the que in order, but on occasion I'll get to the window to dose and the nurse will say I'm not checked in and I'll have to check in again.This app used to be good until it wasn't! Now nobody can check in when they're able to when they have a drug screening for that day! It's definitely a problem, inconvenience & unfair for the people who have jobs to get to since you're automatically put last in line and have to wait however long it takes! You guys noticed the problem & said it'll be fixed ASAP back in the beginning of February, now it's almost April! It's getting old and kinda ridiculous now.

2. Provider can leave notes when you check in each time that are clear and concise and appropriately sized font which pairs with the app being easily operated that even the technically challenged people can use it with ease.I absolutely love this app, as before everyone is rushing to park and get inside, which has caused wreaks and people/kids almost getting hit.

3. So much better than the wrapping of individuals around the building!!! It's not perfect but it's a great idea and just needs a bit more creativity to really assist businesses or any place with a lot of customers, clients, junkie's, addicts, etc!!! But for the most part it's pretty awesome if you ask me and much more organized and calmer!! Thanks to whomever did so!!!EDIT: Originally a one star review, changed to four stars as the problem was corrected.

4. With this new system, it takes an hour or more and the building is always full of people who also can barely hear the voice that calls out the numbers.. you cannot hear the voice , you cannot see the numbers on the screen at all.

5. It has also kept people from Skipping the line and that happened alot..The app repeatedly disappears from my home screen and Ill have to redownload it every morning to check in.

6. If I use it to check in to my clinic and then watch YouTube or make a phone call while I wait in line after I go back to the app it will not bring up the same info i had before.

7. It says my number isn't valid and I know that it is... I literally just gave up and went back to checking in in person... Need a competitor for this app... $$$$$ With the number of people on methadone always increasing and all.Worked great at first.

8. I'll have to hit the 'check in' or 'queue wait time' button again to bring back my info.

9. I've heard of two other people at the clinic who have this problem.

10. Does it's job, and does make it easier to know your place in line, any tests needed, any appointments, and other issues.

11. Slightly annoying.. otherwise it's a good app and it's easy to bypass the location requirements for some clinics.This is probably the worst system I have ever experienced.

1. Fix Engage Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Engage: Restarting the app will resolve most errors.
2. Update the Engage App. Here is how:
   1. On Android goto PlayStore » Search for "Engage" » Open Engage » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Engage » click "UPDATE".
3. Clear Engage app cache: Clearing cached data will force your app to retrieve the latest data directly from Engage servers.
   1. On Android, goto Settings » Apps » Select "Engage" » click Storage » click "Clear Cache".
4. Check Engage app permissions. If any of these permissions required to use your device's features are disenabled, Engage might not work.
5. Uninstall and reinstall Engage. If nothing else has worked, completely uninstall Engage then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Engage not working

2. Fix Engage Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Engage be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Engage not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Engage may not be able to connect to the Internet when running in the background.