Contact PassApp Customer Service

Why should I report an Issue with PassApp: Taxi in Cambodia?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of PassApp Technologies to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Most of my problems with PassApp are driver related, drivers going the wrong way, unable to read their map, making a "mistake" when stating the fare etc., but many of their drivers are excellent.The app is good and very useful overall, thanks! One thing I would suggest is that you offer a 3D view of the road to the destination as most drivers don't know how to read the map when they need to drive towards the south.

2. I'm going to stick to grab which has has credit card option and tells you the time you will arrive.I have always support Passapp as it is a homegrown Cambodian app.

3. In Siem Reap all the drivers I had so far were honest compared to Phnom Penh where they stop the app and use their own meter after few minutes.I didn't get past the account setup.

4. Other drivers, doesn't swipe upon arrival and asks for more money.

5. They book your order and pick up other passengers along their way, making you wait for them to arrive on their destination and that's the only time you can book another passapp.

6. I do like the service and speed of arrival of the taxis however it's just the credit card option missing and also the map for finding your destination is terrible.It used to work very well in Cambodia.

7. Useless.So many time that PassApp drivers cheated on me.

8. Changes appear to be mainly driven by drivers seeking to beat the system and exploit unknowing customers.

9. But some drivers are friendly and reach customer destination as fast as they could.

10. Drivers everytime cheat on you with the price.

11. Most drivers don't use Waze and Google Maps.

1. Fix PassApp Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart PassApp: Restarting the app will resolve most errors.
2. Update the PassApp App. Here is how:
   1. On Android goto PlayStore » Search for "PassApp" » Open PassApp: Taxi in Cambodia » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PassApp » click "UPDATE".
3. Clear PassApp: Taxi in Cambodia app cache: Clearing cached data will force your app to retrieve the latest data directly from PassApp servers.
   1. On Android, goto Settings » Apps » Select "PassApp: Taxi in Cambodia" » click Storage » click "Clear Cache".
4. Check PassApp app permissions. If any of these permissions required to use your device's features are disenabled, PassApp might not work.
5. Uninstall and reinstall PassApp. If nothing else has worked, completely uninstall PassApp then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing PassApp not working

2. Fix PassApp Server issues & Internet Connection

1. Check network connection: An unstable Internet will make PassApp be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to PassApp not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, PassApp may not be able to connect to the Internet when running in the background.