Contact HiWatch Customer Service

Why should I report an Issue with HiWatch?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Shenzhen Jusheng Intelligent Technology Co., Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. An application based on the development of a Bluetooth smart watch, which can remotely take photos, remotely view mobile phone push messages, step by step, test heart rate, and make calls. Is a practical tool app.

1. I am using the GTS watch and would like to know if there is either a fix ir a workaround for this one issue? It tries to sync as indicated by the spinning circle, but does not pull in the data... UPDATE: after resetting the watch and reinstalling the program from the ground up it seems to pull in all the data properly.App isnt useful.

2. Why do you have to have two apps in order for the phone to work?My smart watch keeps disconnecting and I receive a notice that the app has a bug & to update it or reinstall.

3. But another thing now it stoped buffering and selects a pic, but then before it's starts downloading(that 1 out of something) it loads and then goes to the choose dial tab and that page goes blank and then if you press back the app crashes.

4. But another thing now it stoped buffering and selects a pic , but then before it's starts downloading ( that 1 out of something ) it loads and then goes to the choose dial tab and that page goes blank and then if you press back the app crashes .

5. What am I to do? Will HiWatch Pro work? I would rather pay a little to get a compatible AND working app.Pls your The app is very good overall , But since the last update which came out a few days ago .

6. After trying to connect the smart watch, the application showed crazy results of my performance.

7. What good is a smart watch if it can't be connected to your smart phone.

8. I can't figure out how to set my watch background either without the spinning button changing it every.single.time. and it's annoying I'm actually disappointed.

9. I wouldn't like to uninstall the app for fixing the problem because I will lose all my records.The app is very good overall, But since the last update which came out a few days ago.

10. You are able to choose different watch faces, however the digital selection is very disappointing.

11. I can't even get the watch into my language to figure anything out.The app has been very frustrating especially the fitpro that I had to use to bind the watch.

1. Fix HiWatch Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart HiWatch: Restarting the app will resolve most errors.
2. Update the HiWatch App. Here is how:
   1. On Android goto PlayStore » Search for "HiWatch" » Open HiWatch » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HiWatch » click "UPDATE".
3. Clear HiWatch app cache: Clearing cached data will force your app to retrieve the latest data directly from HiWatch servers.
   1. On Android, goto Settings » Apps » Select "HiWatch" » click Storage » click "Clear Cache".
4. Check HiWatch app permissions. If any of these permissions required to use your device's features are disenabled, HiWatch might not work.
5. Uninstall and reinstall HiWatch. If nothing else has worked, completely uninstall HiWatch then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing HiWatch not working

2. Fix HiWatch Server issues & Internet Connection

1. Check network connection: An unstable Internet will make HiWatch be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to HiWatch not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, HiWatch may not be able to connect to the Internet when running in the background.