Published by Movavi on Oct 26, 2023

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Why should I report an Issue with Movavi Clips - Video Editor?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Movavi to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Movavi Clips - Video Editor image 1 contact Movavi Clips - Video Editor image 2

Movavi Clips Customer Insights

1. For creating high quality video, having these reoccurring glitches appear is disappointing and counter productive for an app that is used for creating movies/videos.I can take a video with my cellphone, open the app, and try to load the clip into the app and it says the file is damaged.

2. Don't waste your time here.i needed a video editing software for my business Instagram and i love movavi on the PC so i figured this would be a great app.

3. Still laggy as who knows what, and Even after picking a picture to "edit" as a 5 second video it lagged after "saving" and forced me to close app and restart only to be forced to start a new project 🤦 ♂️.

4. I have to uninstall and reinstall this app EVERY TIME I open it to edit or continue to edit a video.

5. Once finish I went to download the video (which took an HOUR and while doing anything else made my phone run like trash).

6. Can't even click on your profile to cancel subscription without being forced to edit a video.

7. Making me rethink purchasing the desktop version.Where's my video? So I've been looking for a video splicer for a while.

8. Watermark unless you pay and their fee is way too high for what you get (only transition is fade to black etc.). If you're looking for a full featured video editor for a reasonable price try PowerDirector, it's worth every penny.

9. Editing on my phone cut out 3 steps!Pretty featureless compared to other video editing apps.

10. Movavi did everything I needed it to! I just finished my first video, which was impossible before.

11. I have to open the file in Photos, re-save the same file, on the same phone, then reopen the Movavi app and load it again.

Steps to Troubleshoot & Fix Movavi Clips Issues

1. Fix Movavi Clips Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Movavi Clips: Restarting the app will resolve most errors.
  2. Update the Movavi Clips App. Here is how:
    1. On Android goto PlayStore » Search for "Movavi Clips" » Open Movavi Clips - Video Editor » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Movavi Clips » click "UPDATE".
  3. Clear Movavi Clips - Video Editor app cache: Clearing cached data will force your app to retrieve the latest data directly from Movavi Clips servers.
    1. On Android, goto Settings » Apps » Select "Movavi Clips - Video Editor" » click Storage » click "Clear Cache".
  4. Check Movavi Clips app permissions. If any of these permissions required to use your device's features are disenabled, Movavi Clips might not work.
  5. Uninstall and reinstall Movavi Clips. If nothing else has worked, completely uninstall Movavi Clips then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Movavi Clips not working


2. Fix Movavi Clips Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Movavi Clips be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Movavi Clips not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Movavi Clips may not be able to connect to the Internet when running in the background.

Reported Issues