Contact Bluebikes Customer Service

Why should I report an Issue with Bluebikes?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Motivate to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. With thousands of bikes available 24/7 at hundreds of stations throughout Metro-Boston, Bluebikes is one of the most popular bike shares in the country.

2. Ideal for one-way trips, commutes to work or school, running errands, meeting friends for dinner, going to a game, or just cruising around metro-Boston to see the sights.

3. When you’re done riding, simply return the bike to an available dock at any station in the network.

4. The app will show you all station locations, with real-time bike and dock availability, and you can save your favorites for later reference.

5. Then unlock one of Bluebikes' safe, sturdy, easy to ride bikes, and get riding right away.

6. Bluebikes is metro-Boston’s public bike share system.

7. Use the app to find your closest station and purchase a pass.

8. All trips under 45 minutes are included for members (the app will track your time for you).

9. Tap a station pin or location and the app will show you the best route to get there.

10. Take as many rides as you want during the term of your pass.

1. (Although it is possible to ask for repair once docked) Assistance answers after 1 day generally and not during the weekend often not considering all the question you ask them Number of docking seems to be random, near to crucial services (supermarkets, universities ...) There are only 10-20 dockings which makes difficult to always secure your bike.

2. Good work all around!Love the app, great way to track bike hubs, number of bikes and spots available.

3. Overall a great service and I'm glad to see the city adopting more bike friendly practices.Astounded. -- Locate nearby bike stations.

4. So, if there was a refresh button on this page or it did so automatically more frequently I'd be happier.Bikes are generally good although many times they have problems which makes difficult to use.

5. The angle points for different prizes are really fun as well.Bluebikes is an extremely convenient bike membership program.

6. It's hard for people who are red green color blind to use, and the docks switch colors when you are out on a bike so that green becomes empty rather than full.

7. The abundance of stations, bikes, and app tracking (plus Angel points program) is unprecedented.

8. The app itself is simple to use and makes checking out a bike an easy experience.

9. The map can be a little finicky sometimes (it's not as smooth as the Google Maps app for instance) but it does what it needs to.Convenient, intuitive and cost-effective.

10. It could be a useful service but needs upgrades!Good user interface and simple design.

11. It's cheap, there are a ton of stations, and you can quickly unlock a bike with a key or the app.

1. Fix Bluebikes Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Bluebikes: Restarting the app will resolve most errors.
2. Update the Bluebikes App. Here is how:
   1. On Android goto PlayStore » Search for "Bluebikes" » Open Bluebikes » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Bluebikes » click "UPDATE".
3. Clear Bluebikes app cache: Clearing cached data will force your app to retrieve the latest data directly from Bluebikes servers.
   1. On Android, goto Settings » Apps » Select "Bluebikes" » click Storage » click "Clear Cache".
4. Check Bluebikes app permissions. If any of these permissions required to use your device's features are disenabled, Bluebikes might not work.
5. Uninstall and reinstall Bluebikes. If nothing else has worked, completely uninstall Bluebikes then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Bluebikes not working

2. Fix Bluebikes Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Bluebikes be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Bluebikes not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Bluebikes may not be able to connect to the Internet when running in the background.