Contact MOFA KSA Customer Service

Why should I report an Issue with MOFA KSA?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Ministry of Foreign Affairs KSA to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The pattern is very nice, but some of the module/tabs are can't be translated to EnglishOn family visit visa application page for residents, text is not changing to English, even though I clicked on English optionUseless!!! Issued visa information not available due to picture text not showing while entering Visa and Iqama number.cant query visa because captcha text not appearing.

2. uselessGreat app and so much valuable support through this processDoesn't work properlyNot giving the proper informationwhat a useless APP.

1. Fix MOFA KSA Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MOFA KSA: Restarting the app will resolve most errors.
2. Update the MOFA KSA App. Here is how:
   1. On Android goto PlayStore » Search for "MOFA KSA" » Open MOFA KSA » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MOFA KSA » click "UPDATE".
3. Clear MOFA KSA app cache: Clearing cached data will force your app to retrieve the latest data directly from MOFA KSA servers.
   1. On Android, goto Settings » Apps » Select "MOFA KSA" » click Storage » click "Clear Cache".
4. Check MOFA KSA app permissions. If any of these permissions required to use your device's features are disenabled, MOFA KSA might not work.
5. Uninstall and reinstall MOFA KSA. If nothing else has worked, completely uninstall MOFA KSA then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MOFA KSA not working

2. Fix MOFA KSA Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MOFA KSA be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MOFA KSA not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MOFA KSA may not be able to connect to the Internet when running in the background.